Very unpleasant experience with Six Moon Design (SMD)

Yang,

Please correct me if I'm wrong, but the situation as I see it is, (and yes I read the posts, except for the idiots in the dogpile) you ordered the net tent and tarp for $350 + $21 for shipping for a total of $371 charged to your credit card. When you received the gear you found damage on the net tent and returned both items, at your cost I assume. You then canceled the entire order.

In my humble opinion, the refund should be for the cost of the merchandise plust the amount it cost for you to ship it BACK to SMD. Had you not canceled they should have eaten all shipping costs except for the original charge. But since you did cancel, I believe SMD is entitled to something to offset their costs (order processing, etc).

What I would have done is amend the order to send the Cuban stuff instead. Either let them keep the original charge, or credit your account and then charge the correct amount when the Cuban ships. That would have put you at or near the top of the list when the Cuban becomes available.

Finally, as a few others have mentioned, this whole mess could have been avoided with a few phone calls from either side. Emails are notoriously impersonal, and rarely do you get you true meaning across.

And no, I am not a SMD fanboy. I have only placed one order with them and was completely satisfied with the quality of the product. My only beef was what I thought was a slight design flaw.

Doug

No, I have only one reason to return becasue Six Moon Design sent me a defective product.

I am not talking about evil or anything. It was you mentioned those nonsense.

******

Not that it is what you were doing, it's just how it may appear. It would not be the first time it happened. You gave two reasons for the return. One was that you wanted something else. That may have been all that they heard. Bottom line is that they are not evil people. All the hatred in this entire thread really only tells me that we've been sitting inside too much. We all need to lighten up.

Doug, I appreciate your comments. The numbers in your post were not right. I paid $350 + $12 to receive the defective product; and paid $9 to ship the defective product back to Six Moon Design.

If you say I should get $9 refund, not a problem. But I recieved nothing…

I was under the impression it was $21 one way. But if everything else is correct, then yes you should get 9 bucks back. In the big scheme of things $9 is probably not worth the hassle, but it still might be worth it to call them. If for nothing else than to possibly mend fences.

Please give your address. I will send you $20. Can this just end!!!!!!

Now that this pity thread has turned ridiculous and is almost 10 pages, I figure I need to do my part to get it to 15.

Here is the weight of a SVEA 123R fully fueled, (good for 1 hour run time), without the cute little cup/pot.

Hiking Malto, thanks for the offer but why would I want to take your money? New people are posting, why that made you mad? If you do not like this thread, just ignore it.

I have to say that agree with Yang or not, he has maintained a civil tone and his replies have been respectful even to those that have not shown near the class.

If you printed this thread out it would weigh more than most SUL set ups!

Duane

"Now that this pity thread has turned ridiculous and is almost 10 pages, I figure I need to do my part to get it to 15."

It's not a pity thread. Just one person who is being personally attacked for calmly and sincerely voicing a legitimate concern.

Knock it off.

"It's not a pity thread. Just one person who is being personally attacked for calmly and sincerely voicing a legitimate concern."

+1

Someone who has done what they can to receive fair treatment for a legitimate issue, and has received unfair disparaging remarks and deleted retorts from the business operator. (And lots of support from others.)

"4. Now, it came to the interesting part. Because of the defective Net Tent, I was not able to use the tent for my soon coming trip. "

"They are still brand new. But I probably need to use them this weekend."

What was the trip you were unable to use the tent for? This makes it sound like a weekender. Probably doesn't make a difference to some but not having a new tent for a weekend doesn't sound like much of a put out. Who knows, maybe it was for your PCT thru and it derailed your trip. Just curious.

When we refer to Yang, are we calling him by his family name or his personal name? Could be either. But, this is not the main issue.

As to the main issue, I'm with Yang. His story is completely plausible, and, therefore, SMD is behaving discourteously, improperly, and foolishly with respect to its own interests. Let this be the summary.

Or, we could go on for indefinitely to see whether we can set length records, first on the BPL site and then for planet earth! The stars are the limit! Game on!

22 1 1 25 17 4 8 26 17 5 8

You are right Bob. I apologize if I offended. This thread just got so heated and ridiculous so fast it was impossible for me to take it seriously after a very short time.

What is that? Does it still work?

Dafuq did I just read?

Jim Milstein, you have the best user photo, super cool!!! I'm going with Yang on this one

Holy Crap, Ken. Where have you been?

Yang Lu,
Wish I could speak for BPL membership, because if I could, I would apologize profusely to you for the nasty responses to your thread. Very sorry.
Sam Farrington

Thank you Sam for the nice message.

Zorg, for a while there I thought that maybe you and Scree were one and the same, but now I see that Scree has the sense to step out of the way of the landslide.

I love standing at the edge of the window listening to the echoes of some lost soul way down in the bowels of the oubliette. At least with your hooting I can gauge the depths to which some people are willing to fall.

Have they been feeding you? I do hope you get enough to eat down there. Holler if you need some light.

Yes, Yang please let us know if SMD comes through for you. You know where most of us stand on this issue.