Very unpleasant experience with Six Moon Design (SMD)

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Viso Cheers!

adieu

Often with the cottage industries, products are subbed out to be built. You are not going to find perfection unless you want to pay McHale prices. You play the odds. A step may get missed. Something left off, a tie out, whatnot. Rips and tears are highly unusual and also highly suspect.
You return it and get new. Thats the game. It's spelled out in the warranty. Often the state supersedes with a greater warranty, not always. A better warranty raises the price. Few will pay that price, yet want the same outcome. It's just not going to happen.

so basically yr saying that people who buy cottage should expect shiet service

and things like holes in bug nettings, bad stiching, missing cordlocks … and not post about it here so its BPLs best kept secret

and if you do have problems and contact the manufacturer first … you should expect no real resolution

and if you do post about yr experience on BPL … you should expect BPLers to tell you what a whinner and idiot you are

and then expect said BPLers to say the thread should be deleted, sent to chaff, etc …

these are ALL simple facts, everyone one of them as can be seen in this thread …

;)

You have hit the nail on the head. This issue would have never reared it's ugly head if SMD was truly concerned with quality and their customers. Ron's response said it all!! Too bad he took it down.

This thread must not die!

Yang, you're a good man. Thanks for posting.

As for all you who disparage Yang, call him a whiner, an ignorant noob, say he should just absorb poor treatment and defective goods, well, I don't know what to say, since there is no chance that your minds could grasp the issue (I'm talking to you, John Abela).

Someone said that Amazon (like all other vendors) does not pay shipping for return of defective goods. I have returned defective goods to Amazon twice, both times with a prepaid return label automatically provided by Amazon. On another occasion, the refund was credited, and no return was required. Whether the law requires this service or not, Amazon was clearly doing the right thing, and I appreciate that. I still do business with them despite defective goods now and then.

SMD queered the deal, and it didn't have to. It's that simple.

na

don't expect a Bentley. Pay attention to the warranty. I have a Ford. Its a good truck. Id buy another. Id rather have a Bentley.

you have a better "warranty" off some "crap" purchased at costco, REI (even with their new limits), ll bean, etc …

whats this useless yapping about yuppie cars ;)

Speaking of yuppie Eric… did you see this thing???

Then buy "crap" at the yuppie stores. They just don't seem to have very much of what I want.
Besides I thought yuppies drove Subarus. Bentleys are for rich white trash like Paris Hilton.

Yuppies only drive Legacy sedans. Lesbians, DINKs, and outdoorspeople drive Outbacks and Foresters. And rally fans drive WRXs. We don't speak of the Baja.

Hey now… I learned how to drive in a '69 vw baja out on Rabbit Springs Dry Lake in Lucerne Valley CA (yeah, that explains a lot, huh) — there is nothing like an old vw baja to make a persons heart sing a little John Denver, with the windows rolled down and hoping the battery does not fall through the rusted out floorboard!

Damn new batch of lunar Solos are heavier.

I think we've got it backwards, but hope not. The problem is not that Ron's responses are likely to damage his business, but rather that his responses may be the result of stresses from his business being in trouble. One reaches an "Oh, f..k it" stage in which one has lost all elasticity.

I hope this isn't the case. A SMD Gatewood Cape saved my ass once when a 20% chance of rain turned overnight into a 90% chance of snow, at 10,000 feet.

New batch of Skyscapes in cuben sold out in less than 24 hours. That seems like good business unless he only ordered 20.