Very unpleasant experience with Six Moon Design (SMD)

We all are fan boys. Each of us has our personal favorite manufacturers and piece of gear. That said……

Just because I had a good experience with a given item or vendor does not mean that anyone else will.

Just because you had a bad experience with a given item or vendor does not mean that anyone else will.

Just something to remember.

Your wisdom has made this whole forum completely useless.

Thanks a lot.

Yes, it does seem that Zorg has recently discovered his ability to comment on the internet. You'll note with a Google search or two his need to chime in about Obama's racism, Trayvon Martin, how the Gubment is coming for our every single one of our guns, and whatever else standard nutjobbery is out there. So his trolling here is not a surprise… guess we just happen to be the next internet forum he stumbled onto while looking for someone to hear his unique voice.

–B.R.–

"Randy! Brilliant! I literally am drinking a Dales stovepipe!"

Well, it's not like I had to be psychic. Everybody knows you're an Oskar Blues fan boy.

I opened a 12 oz Dale's after coming in from mowing but before sitting down to look at this. So you're not drinking alone, we're drinking together. Just thousands of miles apart.

Three hundred posts on a thread about one unhappy customer brings new meaning to the expression " tempest in a teapot". You all must not have much of a life if you can spend this much time on semi-informed blither.

What's your excuse? You are on here.

"Three hundred posts on a thread about one unhappy customer brings new meaning to the expression " tempest in a teapot". You all must not have much of a life if you can spend this much time on semi-informed blither."

Guilty as charged. But at least I didn't count the posts! :)

>Guilty as charged. But at least I didn't count the posts! :)

I stopped counting after 6….beers that is

Darn, I am only starting my fourth beer.

Hi Stephen!

John Abela, you probably can never understand what the core issue was, but you can certainly have your own viewpoint of the things.

"…I'm going to disagree with the general consensus. And will probably be accused of attacking Yang for doing so but that is not my intent. I've never done business with SMD or know anyone there so I'm not biased in favor of them…"

Hey Travis,

I really miss Winter :-(

"John Abela, you probably can never understand what the core issue was, but you can certainly have your own viewpoint of the things.

"…I'm going to disagree with the general consensus. And will probably be accused of attacking Yang for doing so but that is not my intent. I've never done business with SMD or know anyone there so I'm not biased in favor of them…"

Yang, I said that and John quoted and agreed with it so don't blame John. I covered how I interpreted that email exchange and I also answered your question to me on what I think was promised you. I'm not sure why you don't think I can "never understand" the issue (and that seems a bit insulting) but you can try to explain it to me. It seems like it's been hashed out pretty well and I do disagree with your take on it but I did so respectfully.

rlnunix: "John Abela, you probably can never understand what the core issue was, but you can certainly have your own viewpoint of the things.

"…I'm going to disagree with the general consensus. And will probably be accused of attacking Yang for doing so but that is not my intent. I've never done business with SMD or know anyone there so I'm not biased in favor of them…"

Yang, I said that and John quoted and agreed with it so don't blame John. I covered how I interpreted that email exchange and I also answered your question to me on what I think was promised you. I'm not sure why you don't think I can "never understand" the issue (and that seems a bit insulting) but you can try to explain it to me. It seems like it's been hashed out pretty well and I do disagree with your take on it but I did so respectfully.

+1

(giggle)

John Abela, I misunderstood you were quoting the post. I am sorry about that.

Randy, I am sorry that I certainly do not want to make you feel I am insulting you or anyone.

The core issue was Six Moon Designs (SMD) sent a defective item. When the customer decided to cancel the order because of the defective item, it forced the customer to pay for the shipping.

In my original post (please do go through them), I listed several facts. Those were probably not the core issues, but they were enough to make the customer lose the faith in their product and service.

"Yang, I said that and John quoted and agreed with it so don't blame John. I covered how I interpreted that email exchange and I also answered your question to me on what I think was promised you. I'm not sure why you don't think I can "never understand" the issue (and that seems a bit insulting) but you can try to explain it to me. It seems like it's been hashed out pretty well and I do disagree with your take on it but I did so respectfully."

…

I've moved on to Mint Juleps. Despite the name, it's a pretty manly drink.

Travis,

Are they as good as the Whiskey Hot Chocolate on the Pictured Rocks trip?

Close, Stephen, close. As the whiskey hot chocolate brought warmth between friends, the crisp, cool refreshing mint julep brings a blanket of easiness and coolness over this shithole of a thread.

Or maybe that's just me catching more of a buzz. Either way, it's a win-win situation for me.

Re: winter… Winter always seems to be a cold, wet, drudgery of an affair at the time. But something is always whispering in my ear, "you miss me, don't you. You know you miss me."

Looks like I'm a bit late to the party. Who would like a swig of stove fuel?

No. I use that for my alky stove. And I tried it once. Once.

"The core issue was Six Moon Designs (SMD) sent a defective item. When the customer decided to cancel the order because of the defective item, it forced the customer to pay for the shipping."

Yang, I understand you had issues with the product you received and I agree that the NetTent looked defective. But this part makes it sound like you weren't cancelling your order because of quality but because you now had time to wait and were willing to do so so you could get the cuben shelter you really wanted.

>> None of them have been used. So we are fine. I am thinking to return
>> them all and buy them later when your cuben version is in stock.

That's one of the issues I addressed in my response. If you were so put off on this company, why would you then say you'd wait to buy a different product from them?

And this is the key sentence of the whole issue. This is where you said you were thinking of returning both items but SMD did not agree or authorize this. You might have interpreted it that way but it isn't stated explicitly. And that seems to be your whole argument. That you were promised your shipping refunded if you sent everything back AND cancelled your order. It's clear, to me anyway, that he was referring to the 1 lb NetTent and not both items. Again, to me, even if I had thought he said I could return everything, that would have been a red flag in my mind that we weren't on the same page.

I'm not trying to say that this is your fault and you should be vilified but I also don't think that SMD should be vilified either based on this interaction. The communication was just not clear.

I had to laugh at that Trav :-) a shithole indeed.

For some reason I have alway much preferd winter, don't get me wrong I like the sun as much as anyone but hate crowds and getting eaten alive by beasties.

At least in Ireland we have no poisonous feckers (besides the two legged kind)

Randy, I think if you would have seen Ron's posts prior to him deleting them, I think you may have a different perspective on the matter. Maybe not.

That's possible. I'm just going by the original post Yang made with the email thread about the return. What did I miss?