Very unpleasant experience with Six Moon Design (SMD)

The warranty is irrelevant to this issue.

A warranty is designed to cover a specified period of use which begins once the purchaser takes possession and determines the product is fit for use.

This could be a product with no warranty and it wouldn't change SMD's responsibility to pay the return shipping.

1. There was a contract: $ for a product.
2. Yang delivered agreed amount of cash; SMD failed to deliver product as advertised – assuming it was defective.
3. Legally, absent any other agreement at the time of purchase, SMD must bear the loss because of its breach, not Yang. Their loss in this case is the shipping to get their tent back.

There are 3 reasons SMD should refund Yang's costs (loss): the first being that it is just the way the law works, the second because they agreed in writing once the issue arose and the third because of SMD's own self interest in its public image:

1. SMD has a legal obligation regardless of any agreement or promise or need to do the right thing. Its their legal obligation. Plain and simple.
2. They promised to refund the shipping in writing. This is really a 2nd contract that they also breached.
3. If SMD does not agree with 1 and 2 for whatever reason (convenience, bad advice or heightened sense of self-importance) they should have been more courteous for no other reason than courtesy and fairness to a customer – which what I think Brandon was doing instinctively, as most of us would.

This are a lot of opinions here to which everyone is entitled, but analyzing this on the assumption that SMD is not subject to contract law is just plain misinformed.

Nuff said.

I am going hiking girls and boys!!!!

Ciao
Derrick

"Hey Travis, what does that weigh?"

That is SMD new UL CIRCOLE 1200.. Sleeps 1200 people and weighs 2000 lbs.. Under 2 pounds per person.

Pitching takes for ever though. And if you dont like shipping to return it is really steep.

"Because Brandon said they would refund the shipping if Yang sent in the tent, which is in writing no less, and then Ron overruled the decision once the tent was received by Six Moons. Why are you confused?"

The problem appears to be with your reading comprehension. :)

Nowhere does Brandon say that they will refund shipping if he returns both pieces and cancels his order.

I just found out other cottage gear manufacturers have de-friended Ron on face book and no longer following his tweets, in an attempt to show support to Yangs cause.

Ima start making posters.

"Jennifer and Randy, can you tell me what Branden agreed upon based on emails?"

He agreed to refund the shipping on the NetTent sent in for repairs/replacement. He failed to address your statement that you thought you'd return them all and buy cuben later. (Which he should of.) You then assumed that was OK. But when he said it would fit in a tyvek envelope and weigh 1 pound, didn't that indicate to you that there was a disconnect between what each of you were thinking? He certainly didn't tell you that he agreed to you cancelling your order and refunding your shipping.

I still have a very nice tent with no issues. Dig deeper, I'm sure you can find something to change that. While you're at it, change it for everybody else who has received quality equipment from SMD.
Everybody accusing me of getting paid, all those who don't own the equipment, and all of those lookie loos out there up in arms, you have no clue. The customer is always right is not right. The refund was for one pound of shipping, not two and not for a return but for an exchange. No one was defrauded. The only one who came out ahead was USPS.
Anyways, you all have a nice day.

The entire thing actually weighs 37 ounces. It's made of unicorn testicle hair woven expertly together by elves.

What I find appalling about this thread, at this point, is the repeated personal attacks from two people on the OP, who has been nothing but respectful. Disagree with his complaint if you wish, but leave off the personal attacks and sarcasm, please. I believe we're all adults here, and should be able to engage in a discussion of this nature without acting like high school mean girls.

….would be this:

http://fox13now.com/2013/05/31/viral-video-prancercising/

You're welcome.

"I side with Yang on this. He bought a $360 shelter, not a $79 Wal-Mart special. Given that both the inner and outer had manufacturing defects, why would he want a replacement that might have the same quality control, not to mention the lack of quick communication."

I can see your point Nick. But he never said that because of the workmanship that he wanted his money back. He wanted his money back because he was no longer in a rush and wanted to get the same model but in Cuben.

"The entire thing actually weighs 37 ounces. It's made of unicorn testicle hair woven expertly together by elves."

Travis – the issue I see is that seam sealing would add 7 lbs.

"Travis – the issue I see is that seam sealing would add 7 lbs."

If you thin the silicone with the tears of baby seals, it actually makes the shelter lighter. True story. Just googled it.

Edit: I stand corrected. The tears need to be unethically harvested to receive the weight benefit. Asking the baby seal to voluntarily surrender the tears doesn't work for some reason.

"The entire thing actually weighs 37 ounces. It's made of unicorn testicle hair woven expertly together by elves."

I thought it was 1049 grams? and was a new hemp product?

I just did a Google search for Six Moons Designs, filtered for the last week.

The number one hit is this thread. #6 is a thread on White Blaze referring to this one.

Not good publicity.

What Would GLen Van Peski DO?

I wonder what the other guys would have done given the same situation?

and if any of them would chime in on this PR disaster? LOL

Maybe the truth is: The whole issue would have never had "legs" if SMD's quality and customer service had been on par. Many people on here know that SMD's quality and service are sub-par, but have been too polite to talk about it, and they just chose not do business with them again.

"Many people on here know that SMD's quality and service are sub-par, but have been too polite to talk about it"

word

Total bs on your contract law ideas.

"Many people on here know that SMD's quality and service are sub-par, but have been too polite to talk about it, and they just chose not do business with them again."

I don't know if we can unilaterally say the quality and service is sub-par. However, usually when customers are unhappy, they move on and just don't do business with the company anymore without saying anything.

In contrast, Lawson Kline at http://www.lawsonequipment.com/ sends out a customer satisfaction survey to ensure his customers are happy. And I would guess he looks at any negative feedback to see if there is some sort of process breakdown on his part that needs to be addressed or fixed.

We need more objective reviews in general. But we do not need mindless bashing to support a noobs mistakes.

"We need more objective reviews in general. But we do not need mindless bashing to support a noobs mistakes."

LOL uses mindless bashing in the same sentance as calling some one he doesnt know a NOOB

Yorg is such a noob and apparently a hypocrite.

Derrick, thanks for the message. It was very educational and I learned a lot from your post.

Glen VanPlaski would do whatever could possible be termed as "the right thing", because he is a gracious individual, and that is the wasy he ahs been since birth.

as a cottage manufacturer, has anybody considered that it is the height of the busy season, that bpl moves/second-guesses vastly faster than any form of cottage-second-part time-job individual ever cared to, and that this Entire fiasco could very well be simply a "xhit fell thru the cracks" / "comdey of errors' scenario ?

until i am aware of a proven pattern of lies and deception from one or the other (or both)(federal politics all but immediately comes to mind). i am more than eager to let this issue be handled by the individuals involved.

Yea right. Be careful trying his version of contract law in general court. Btw, why don't you try your claims in small claims court?

Could it be that the pity train is more fun? And you know that a judge would side with smd ?