Very unpleasant experience with Six Moon Design (SMD)

What I'm reading, and many others will as well is, "I love My favorite company. I'm ignoring everything that threatens that love, and substituting it with a story that I like better. Like one where the gear was delivered in flawless condition, used, damaged, and returned under false pretenses. "

–G.B.–

. Like one where the gear was delivered in flawless condition, used, damaged, and returned under false pretenses

are BPLers making up stories and trying to re-write the OPs original post to "protect" some cottage company?

hmmmmmm ;)

English is my second language, but I do not think your reading skill is better than me.

"I wanted a Cuban tarp for my trip. They didn't have one so I ordered what they had. It got a bit roughed up on my trip and I really wanted cuben anyway. It's their fault for not having it in stock and I shouldn't suffer for their oversight."

Seriously Scat or Scree or what ever your name is, did you read the first post or just try to get straight into the action.

By the way how is gross bob related to bob gross? It would make my day if they were the same person and one is for serious posts and the other is a gimick…..Cause ive noticed that gross bob is far funnier the Bob gross. Sorry Bob gross :(

"There are more satisfied customers here than there are dissatisfied ones."

How do you know this? Yang is told not to air issues on a public forum and given the hostility he has faced maybe this is why many do not come forward. Are you saying that more should come forward?

I've met Ron a couple of times now. I like him. I do wish that the Lunar Solos were in stock and that green was still an option.

Just saying.

This whole little episode will fade in time. A small misunderstanding, mis-handling of a minor situation. I'm sure things will be

worked out. Will the OP tell us?

Many have dinged Yang on communication. Considering his name and writing style, I think it's clear that English is not his first language. You guys need to cut some slack based on that item alone. He's communicated pretty well in light of that.

>"But in the end we're talking about $20 which in my opinion doesn't even remotely >warrant the giant dogpile in this thread – hasn't everyone got better things to do??"

The harm to Yang wasn't just $20 it was also the kink in his trip planning caused by the defective merchandise not to mention the hassle of dealing with Six Moon.

Forums like this are the perfect place to air this stuff. If everyone has better things to do, why operate the site at all?

Six Moon had their chance to keep this from snowballing into a PR disaster dogpile. They chose instead to attack the customer. They are reaping the consequences.

Six Moon has enjoyed the internet's benefits of instant communication and widespread sharing of info to build up their business, nobody complained then of having better things to do. Now Six Moon must endure the other side of the internet coin. Tough.

Nice… I wonder if Ron's posts will return… or if he will??? Thinkin' Brandon might get a new trail name…

Just to throw my 2 cents in what six moon should have done or should do is given a $20 credit toward the purchase of a future SMD product. This protects SMD from the buyer walking away and deciding not to get the Cuban tarp and the buyer gets the shipping refunded.

In my opinion six moons did not handle it as well as could have been. But I also think the reaction in this thread has been almost comical on both sides.

Its fair game. These cottage manufacturers benefit, purposefully or not, on basically free advertising from people on this site…so they can endure the occasion criticism posted. Personally, i am of the frame of mind where i make a mistake and people paid me… I do whatever I need to do to fix it… Not only that… But maybe even go a little extra.

Obviously… Not everyone is like that.

Actually, i totally agree with gross bob and eric chan.There are blatant displays of fanboydom in this forum concerning certain companies or products. Can you say Western Mountaineering and Tarptent? I once pointed out on the Moment DW how you cant quickly put the fly on when using only the bug tent. Immediately, the excuses were made… Its not designed for high rain area… WTF? Seriously? Then others chimed in with generic, brainwashed support like saying… Its awesome!…. While never addressing the specific slight criticism i had.

I have to admit, i see basically the same happening here. Its quite clear what happened, as evidence by the emails, and its quite evident who went back on their word. Even if there was miscommunication within the company, thats still their fault.

Dont have a dog in the fight, but it is fun to watch people resort to ridiculous rationalizations and justifications to support some manufacturers here…. Especially when there evidence to reject these.

> From: store@sixmoondesigns.com [mailto:store@sixmoondesigns.com]
> Sent: Thursday, May 02, 2013 3:57 PM
> To: Yang Lu
> Subject: RE: Six Moon Designs: A couple flaws on my tent
>
> Yang,
>
> After we get the shelter in we can reimburse you for shipping costs.

Ummm… How is this a misunderstanding? Seems pretty clear cut to me.

Put down the koolaid.

Sure, if they have a complaint.
There is no hostility.
I'm just telling you my interpretation of the rogue complaints I see. A single complaint only tells me somebody's having a bad day.
Bring on more complaints. If there is fact to the story, it will bear out. In the mean time I'll just simply entertain myself with it.
Now about that lawn mower and more important issues…Did you get it back?

To the O.P. Again if you have a complaint, make the phone call. Settle it man to man, then come here.

I brought koolaid packits backpacking once but I forgot you need a thousand cups of sugar to make it. :/

Ps. I just got off the phone with Ron and he said he is writing posters names down and will be providing defective gear to all of us on future purchases. Also he is changing the return policy. Now customers will pay double shipping to return anything, pictures of said gear NOT being used need to be supplied for proof that said gear has not been used… And once the new tent smell has worn off the purchase can not be returned.

GICH

"To the O.P. Again if you have a complaint, make the phone call. Settle it man to man, then come here." Scree (clearly still mowing)

You make your phone calls man to man? Isn't it awkward calling some one to that you are standing next to? or are you suggesting he face time Ron and that will get the problem solved?

You still havent read the first post(shakes head).

Corresponding (in writing) via email, being promised something (in writing), and then having that promise broken (in writing) just doesn't seem "man to man" for a real man.

So man up, make that manly call, have verbal promises made (which are totally binding), and then come here to complain only when those verbal promises (made man to man) fail. Then it can be a case of "man-said, man-said," and I'm positive you'll get your way then, since Moak is totally a man of his word.

–B.R.–

Why not call? It's much more personal and you'd probably get the attention you're looking for. E-mails aren't human.Instead making a scene appeals to the primal senses.(shakes all over)

Woman to woman if you prefer, except they're both men.

So you are going to talk to Ron???

After the emails and the two posts here you think Ron is going to change his mind because someone calls? Really? I hope this is one of those times when you can't see someone's sarcasm over the internet.

Ryan

Can't afford the long distance? (That was sarcasm)
Seriously though, would it kill you to talk to the person that you have the complaint with? All they could do would be to ignore you, cuss at you, hang up the phone, or just maybe deal with you.
I for one would take the complaint much more seriously. In fact I would consider sending the twenty bucks myself, but I have a lawn mower to buy.

Scree,

I am curious why don't you suggest Six Moon Design to initiate the call to me ? Instead, immediately come to the conclusion that I should call them?

You better spend some time to read the whole thread. A couple weeks ago I sent one last email to them. They chose to ignore me. The owner obviously explained why he did this in previous posts. If you were me, were you going to call them again? to get insulted?

************

Why not call? It's much more personal and you'd probably get the attention you're looking for. E-mails aren't human.Instead making a scene appeals to the primal senses.(shakes all over)

I talked to him he is taking this all very personal and has stopped production of all Cuban tarps and fired Brandon.

Exactly. You emailed. You never called.

Both parties made errors. BFD.

If anyone wishes to repond to anything i post in here, from here on out, be a man unless your a woman and call me on the phone and say IT TO MY FACE, fiber optically speaking.

Edit: for what its worth, an email agreement, contract, or promise is legally binding… Actually MORE so then verbal…becuase its proveable. If cottage manufacturers wish not to be contacted by email… Then dont display it as an option to be contacted by.

the OP stated that english is NOT HIS FIRST LANGUAGE … perhaps he is more comfortable emailing where there is a record and where he can write out proper responses in a non-native language

now a good company will be able to respond courteously and fulfill their promises whether through email or the phone …

gotta luuuuuv BPL … now you have to call to get service … even though the email form is prominently listed on this manufacturers website

;)

They're not doing it and somebody has to in order to get it straightened out. Unfortunately, regardless of who's obligation it may be, that leaves you. They've perhaps categorized you as having buyers remorse and are sending back used merchandise. You really wanted cuben. You have to see their perspective a little bit, even if it's not fair, they may have been burned a few times already. If you call, you become a real person. Besides a ringing phone is harder to ignore. Now quit getting insulted over everything and stop getting your hair up. That defiantly won't work.
They have a good reputation. Good quality control. Even with that things may slip by. They are a growing company and that does not happen with out some confusion. They're putting out a decent product at a decent price. That's hard to find. I just can't condemn them. Not today anyway.

What I'm reading, and many others will as well is, "I love My favorite company. I'm ignoring everything that threatens that love, and substituting it with a fictional story that I like better. Like one where the gear was delivered in flawless condition, used, damaged, and returned under false pretenses. "

–G.B.–