Thanks for sharing your experiences, feedback, and suggestions Philip – and my apologies about the difficult experience.
I think your crew is leading the way in terms of # of broken poles. We were actually discussing your situation here in our office a few days ago about the amount of issues you had experienced. This degree of broken poles is not typical, but also it is true that the metal tip on the quick connect is the most common break point. I have been looking into this and I have found a way to strengthen this for our next batch of poles. Basically we are shifting the grooves higher to be further away from the focus point, and also looking at reducing the size of the grooves slightly. So that improvement is going to be in place for the next batch in a few months, along with a variety of other updates including the strap option.
For the initial poles, they are mostly working well but when someone does have a broken pole for any reason we are happy to send out replacement tips. Starting in a few months those replacements will be the updated/stronger design.
I’m glad you’re otherwise quite liking the poles. I appreciate the feedback and am always working hard to improve.
– Dan






