Today I went to REI to buy a pair of laces for my REI hiking shoes and apparently REI no longer carries laces. They had a few on clearance and a few make your own – that’s it. I wear my merrels to work so I can’t have any homemade laces. Since a broken shoelace is an unplanned event buying them online is a poor substitute for getting them at the store. Today I went to REI, Walmart target and Dicks and nobody had anything suitable.
While I was complaining about it at REI EVERYONE standing around me agreed and the associate I was talking with said please tell someone who can do something about it – this is a fairly common complaint. I checked online at REI and they’ve disappeared there as well – only the expensive make your own laces remain.
Anyhow, where do you get your laces? Ain’t nobody got them in Atlanta. My guess is that they are not worth the shelf space for the revenue they return, but REI should be more customer focused than that. I’ve been a coop member for about 45 years. They’ve never done anything this stupid that I can remember.


