I too left Arcteryx for Rab a long time ago…never looked back. Fot the average individual (e.g., Konrad1013 not Conrad Anker) Rab gear is durable, the cut is great, the fabric technology is superior…and the price point is better (not taking into account sale prices)
I don't agree that Arcteryx gear is bomb proof and justifies their high price. This exact problem happened to me and many many other users out there:
https://twitter.com/ETWerner/status/198055776596656129
Mind you, this was on their top of the line $600 Alpha SV jacket. Why they decided to laminate the hem and not just stitch it like every other company is beyond me. You know how there's stupid light? This is an example of stupid innovation.
Arcteryx Warranty is a pain in the ass. If you live in the US, you have to ship it to Washington, where it gets picked up by a contractor, then transported to Canada, where Arcteryx in their sole discretion will decide to replace or repair. O yeah, then there's the 6 week wait time if you're doing the warranty in their winter busy season.
OR warranty is miles ahead. This is a typical OR warranty issue:
Me: Hi, I blew out the stitching on my XYZ (this has happened to me twice)
OR: Ok no problem we are sending a replacement pair to you in the mail tomorrow. Just return your old pair when you get the chance
Me: Thanks, bye.
Quite frankly, I'm surprised people don't try to rip them off more. I always wait for my replacement pair before sending back my busted pair. I doubt they would follow up with me if I never sent back the duds.