Don’t worry, neither you nor the website is being hacked :)
Based on the reports we’ve been collecting so far, we are seeing some differences in mobile vs. desktop, logged in vs. not logged in, and browser types being used. But we really need more reports to verify those trends. If we can verify them, we can put different types of logging in place for different types of users and really start to narrow this down.
Reminder:
When you get served an oops page, please note the exact time and the page you were trying to access and send to us via this email immediately: [email protected]. Please include what device, browser, and whether you are logged in or logged out.
Thanks for the suggestion about the forum software, but we have mostly determined that it’s not the forums. It’s actually related to what’s called a “flush permalinks” function in WordPress that is being triggered by something that shouldn’t be triggering it, and that’s what we’re trying to isolate – some script in some plugin is likely the culprit, so our efforts right now are focused on finding the likely candidates, installing logging to either prove or eliminate the cause-effect pairs, and then once isolated, we’ll install another script (that we’ve already tested and developed) that will immediately fix the links if/when they break so it will have minimal impact on users.
As for “all day” outages – this isn’t happening. Most users of the site see no Oops pages. And when the links are breaking, our caching servers are able to mitigate the damage for most users. That’s why it’s so important to send us the detailed reports above, so we can understand why some users are seeing these pages and some are not.
Thanks!
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