Wow, this turned into a novel. TL;DR: BPL needs savvier market trend awareness from leadership and a bigger, better revenue stream before it can recover.
As a lifetime member, and a BPLer since 2007, I think the withering has largely to do with speed, and money.
Let me preface this by saying that most of you probably know me as ‘that Arcteryx whore from gear swap’. Which is true; I don’t post content very often, because early experiences with doing so were… a bit brisk. I was here for the Taming of Max Dilthey, and I don’t have Max’s patience. But I’ve been here, reading, and watching, for nine years, and I miss the old BPL too. I’ve cultivated some very rewarding offline relationships through PMs, and I’ve learned a lifetime’s worth of technique and science from the forums. BPL and BPLers have gotten me through some very, very hard times. I would be sorry to see it entirely go; as it is, it’s painful to watch an old, dear friend keep making the same mistakes.
I think it has to do with speed, and money.
Speed of content releases. The MSR Windburner piece up currently is a great example of an ‘old BPL’ article: thorough and comprehensively researched. And it would have been fantastic in 2014, when the Windboiler was released. You know what was fantastic in 2014, when the Windboiler was released? Hiking Jim’s thorough, comprehensively researched review, which came out within weeks of the stove itself, and on the strength of which many of us bought Windboilers. Two years ago. One dude, who cared, out on a hill with a stove and a stopwatch. Outdoor Gear Lab, for all their failings, get reasonably thorough reviews out in a reasonable window. There are just too many better designed, more readable, less clubby places to get rewarding, helpful, timely info these days for BPL to compete in it’s current form.
Speed of market turnover. In the late 2000s, shelter and pack designs stayed constant for a longer period than they do now. OR Expo wasn’t the massive popular destination it is now, and frankly UL was much more esoteric than it is now. Outdoor recreation wasn’t the cool market category it is now. You can walk into REI, or not walk anywhere to hit Backcountry or Moosejaw or Campsaver, and get a full reasonably light kit, lighter every year, for much less money, and with much less trouble, than you could seven years ago. You may not know how to use that kit well, but UL as a material category is vastly less of a static ivory tower than it was. There used to be no need to ‘keep up’, because we had lasting answers. We still have lasting technique answers, and, crucially, a wealth of experience to really transform your outdoor experience once you get beyond gear, but gear is where it starts for the web at large, and nobody will take those transformative answers seriously if they’re buried in a UX fireswamp underneath a review of a two year old stove.
Speed of UL market penetration. BPL used to be the clearinghouse for cottage gearmakers, and the secret road to hidden gems. ‘Hidden gems’ doesn’t work anymore as a business model. Over the past few years, reliable light packs sold through professionally designed websites without cottagey wait times and cantankerous cult-of-personality founders have become widely available. Reliable light shelters from big companies with good warranties and, again, navigable websites, have become widely available. BPL is no longer the cottage clearinghouse, because for the vast majority of UL newbies, there is no longer a need for cottages, sadly or not. We are, by and large, and I would know better than most, more gear focused than many sports, and BPL is no longer the gear gatekeeper.
‘Speed’ of the redesign getting fixed. When I joined BPL, I didn’t have an MFA in UX design and hadn’t been working in design and brand strategy for several years.
Now I do, and I have.
The new site is appalling, by any reasonable usability standard.
I use it as a UX counter-example for my grad students (and then tell the hiking inclined ones to go suffer through the forums anyway, because there’s still a goldmine of information there for the dedicated). Somebody tell me the difference between the four categories of reviews? Somebody tell me why it matters that there are four indistinguishable categories, as there are almost never reviews to categorize? Somebody tell me why the latest REI gear deals, sadly presiding over a graveyard of broken image links, is the most cognitively compelling chunk floating in the intermittently capitalized soup of the front page? Tip of the iceberg. The place is a visual mess, a data hierarchy mess, and a navigational mess. I would not presently pay to spend time here; it makes my head hurt. Luckily I already did.
Speed of brand decay. The brand is appallingly managed. Remember when BPL got frequent mention in Backpacker as The Authority On UL? Yes, Backpacker is problematic and pay-to-play and everything else, but they are the market leader and they get the word out.
The redesign and site transfer cost large numbers of users, I suspect in equal part due to the atrocious communication about the transfer, the byzantine membership tiering, and the poor promotion of BPL on the wider web; the bugginess and visual maelstrom of the product we got once the transfer was done was just the icing on the cake. As Ken is fond of pointing out, a month for responses from management is just not okay in today’s market, if it ever was. The FB content is amateurish, typo-laden, uncompelling. I sense a huge reluctance to link to ‘mass market’ backpacking content to draw in new users, and a huge reluctance to strike the sort of cross-promotional content strategy with more popular outlets that would drive membership.
And this is where it becomes about money. Where are people? People are on Reddit, because reddit’s UX works. People are at Outdoor Gear Lab, because they have a clean, navigable layout and spend time doing reviews rather than inventing new review categories. People are at Chenault’s blog and Hendrik’s blog and Hikin’ Jim’s blog and UK walking blogs because they can get amazing trip reports and technique tips without wading through indifferently moderated forum pissing contests and an interface from the seventh circle of hell.
Making things work well costs money. Proper web design costs money. Proper customer service costs money. Proper forum moderation costs money. Proper social media management costs money. Resuscitating a neglected brand costs money.
BPL clearly doesn’t make enough to be run well. End of story. Assure a revenue stream, hire people to do the jobs that need doing, and the site, and the brand, will come back to life.