We are here to do whatever we can to help Clay.
Perhaps he misunderstood a few parts from our phone call last night, or maybe it was me since it was almost midnight. Yes,, we evn try to help at midnight.
We have exchanged emails and worked through multiple online order attempts and had a couple phone calls. We think there must be some small secutiry feature with his card that prevented us , and it looks like him too, from being able to get it to work.
We contacted him again today and hope to be able to help him out as soon as one of our five payment options are concluded.
A general note for folks, we use paypal as our online card processor, like many many online shops. Paypal is essentially a giant bank and offers many online banking service beyond the commonly known online Send Money type of actions.
You do not need a paypal account to process a card on the sites that use paypal as the card processor, but sometimes if you do have a paypal account and some info like your address is out of date it may not work. It is a security feature. Best to keep your paypal account info updated , as you would for any active bank account, or to delete it completely if you have an old paypal account you never use.
Another online card secutiry point is that calling a company to give them a card is not more secure than doing it yourself. A possible exception is if you are on a non secure network or you suspect your computer is infected. Most companies use the exact same system to enter the info you would but when you call, a person writes down the info on paper or enters it into a local sytem that sees and keeps the info. On the MLD site when you do it online yourself no one, including me, can see or access the card info- it processes in the background at the vard service level bypassing my local server.
Anyway, we hope to be able to help Clay and he now has all the info needed to help him complete his order. Back to building gear!
