Wow!!! Years of purchases from ZPacks, several thousands of dollars spent for packs, shelters and accessories. Now putting a new order for two packs with add-ons totalling in <span class=”money”>$1100</span>. I asked to put a piece of cardboard in the opening of the box right under the place where you cut the tape when unboxing and stickers…
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<div dir=”auto”>A month ago I received HMG Ultamid 4 with mesh insert and floor and to my surprise I found that the box was opened and resealed (presumably by customs). To a greater amusement I found that seven of the layers of the tent canopy were cut through. Holy crap!! I spent <span class=”money”>$1400</span> for the tent! HMG provided a repair for free. The cut was done on the side where there were no stickers warning from using sharp blades. HMG put these stickers on the top side of box, but not on the bottom side of it. I told them that it is better to put stickers on both sides because there is no guarantee that the box will be opened from top side. Another thing that could help is cardboard insert, so the fabrics will not be cut through.</div>
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<div dir=”auto”>Explained this to Amber, a service representative at ZPacks…. Ok they didn’t want to ditch the hydration opening on a pack – no customizations AT ALL. But what a heck they cannot fulfill the request to put a piece of f***ing cardboard and put stickers on both sides??? Am I really asking for something unbearable??</div>
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<div dir=”auto”>Just a couple of years ago I was talking to Joe discussing how to customize a hexamid! What happened?</div>
