Topic

Cancelling membership?

Viewing 25 posts - 1 through 25 (of 31 total)
PostedDec 3, 2021 at 9:08 am

Hi — just got charged my annual membership fee and realized I haven’t used this site in over a year. But I don’t see anywhere to cancel membership. Where can I do this?

Cancelling and getting a refund for the upcoming year would be nice, though I understand if that’s not possible. However, there should be an option to cancel membership for the future.

BRYON L BPL Member
PostedDec 3, 2021 at 6:07 pm

Click on Account -> Billing Settings -> scroll down to “Recurring Subscription Orders” and cancel

PostedDec 3, 2021 at 7:48 pm

Actually, I’m not seeing the option “Billing Settings” under Account (see screenshot).

None of the options shown have a billing component.

account options

Ken Larson BPL Member
PostedDec 20, 2021 at 9:26 am

Start at (Dashboard)  Accounts. Click on Accounts and two options will appear. Select Subscriptions and BPL Subscriptions page will appear for which you are subscribed to according to your membership. The rest is up to you…….

 

PostedDec 20, 2021 at 1:21 pm

Appreciate the help , thanks. But I wonder if it accomplished what I wanted, which was to terminate membership so I don’t get charged in the future.

PostedDec 20, 2021 at 2:28 pm

I’ll try my laptop.  Maybe there’s a way there that I can’t see on my phone.

I wasn’t sure I even wanted to cancel until I found I couldn’t, now I’m on a mission . . .

PostedDec 31, 2021 at 4:39 pm

Click on account and a window will drop down and then click on “Billing Settings”

PostedNov 11, 2022 at 6:01 am

I can’t see that option – billing settings. How do I cancel?

Dan BPL Member
PostedNov 11, 2022 at 6:55 am

This won’t get you a refund, but you can cancel automatic payments using the website of your payment option, e.g. PayPal. I don’t like recurring payments in general (in fact, they feel a bit scammy to me and I would prefer to get an automated reminder to re-subscribe), and I find it to be the most convenient way to do it since it’s centralized. After I make a payment to any subscription, I go to Paypal and cancel automatic payments to that site. Then the next year, if I actually notice that my membership has lapsed, I manually subscribe again and cancel automatic payments again. If I don’t notice that my membership has lapsed, that means I really don’t need a membership.  ;-)

PostedNov 11, 2022 at 2:33 pm

Thanks Dan, didn’t know about this feature in Paypal, great tip.

PostedJul 7, 2023 at 6:37 am

<p style=”text-align: center;”>Have this set up in my credit card how exactly does one cancel? Yes necro bump because it really shouldn’t be this hard, and this is the first thing google shows when trying to figure it out. All I see is an option to become a lifetime member.</p>

jscott Blocked
PostedJul 7, 2023 at 12:45 pm

“You can check-out any time you like, but you can never leave?”

These existential rates only apply in California. And in films by Luis Bunuel and novels by  Steven King.

Bruce Tolley BPL Member
PostedJul 7, 2023 at 12:45 pm

There is that other thread about lack of participation/folks leaving, and here we have three more folks leaving.

Perhaps the folks above (Karen, Charles) could share why they are leaving, and where they are going for backpacking information?

 

PostedJul 7, 2023 at 1:14 pm

<p style=”text-align: left;”>Speaking for myself, it’s arthritis in my back unfortunately. Backpacking isn’t really an option anymore. Manged it for about 10 years but the pain is constant now.</p>

Bruce Tolley BPL Member
PostedJul 8, 2023 at 6:44 pm

@ Patrick. Thx for the feedback. Sorry about your spinal arthritis.

PostedJul 19, 2024 at 1:07 pm

Does anyone know how to cancel a BPL membership?

The answers given above don’t work – there’s no “Billing Settings” under Account, and there’s no “BPL Subscriptions” page. No matter how long I click around on the site, I don’t see any way that BPL would allow me to cancel my membership.

Some of the replies say “We sent you a PM.” Instead of a PM, how about telling everyone whether it’s possible to cancel a BPL subscription, and if not, just tell us that we need to call our credit card company and block BPL from charging our card.

Matthew / BPL Moderator
PostedJul 19, 2024 at 1:47 pm

Dan’s post above gets me to the right place but I’m not able to access it from iOS Safari however MacOS Safari works great. I didn’t test any other browsers.

Sometimes users are not able to access certain parts of BPL’s interface because of aggressive ad blocker settings. This happens on other websites as well, it’s not unique to BPL.

Most (all?) pages on BPL load with a green chat bubble that starts a helpdesk ticket. Feel free to do that

I can tell you for sure that Backpacking Light is not trying to prevent people from unsubscribing from the site. I have seen BPL bend over backwards many times to make sure customers are taken care of.

You can also PM or email me: matthew@ this site. I’m not the person who handles subscriptions but I’ll be sure you get to them.

Viewing 25 posts - 1 through 25 (of 31 total)
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