May I share some questions I passed by both Katadyn and Hydrapak that all that are using the BeFree filter would like to know about:
QUESTION – Hydrapak
Can an individual purchase BeFree “Stock” REPLACEMENT 0.6L & 1.0L filter bottle DIRECTLY from Hydrapak?
ANSWER – Hydrapak
We do not sell Katadyn branded goods. I have notified the Katadyn CS staff about this issue.
Katadyn is a relatively new customer for us and their staff just wasn’t aware that our standard procedure is for us to NOT to sell their products. We make flasks for Salomon, Nathan, and many others but you will never see us sell those products directly, as that would be competing with our customers.
Regards,
Rodger Bradford
Customer Service Department
QUESTION– Katadyn
Where mighT an individual purchase a BeFree “Stock” REPLACEMENT 0.6L & 1.0L filter bottles??
ANSWER – Katadyn
We do not have replacement flasks for purchase as Katadyn as a company is not in the flask business, but rather the filter business. We do have replacement flasks that Hydrapak has produced for us in the event of needing to take care of a warranty issue. We have partnered with Hydrapak to supply the flask that is part of the BeFree™ System, but they do not sell filters, so it is in their best interest to produce flasks that are compatible with our filter (Seeker, Ultra, Stash). We completely understand your point of view, but I hope you can understand the reasoning for not having them for purchase.
QUESTIONS– Katadyn
Have Modifications OR Updates been applied to the introductory KATADYN: BeFree Water Filtration filter bottle to insure reliability, as individuals that have used the system since its introduction have been experiencing issues with pin hole leaks in the seams and delamination of the cap portion to the flex bag due to welded seam separation? (The “systems” 2 YEAR LIMITED WARRANTY while servicing a purpose to the customer, it does not help filtering water for the individual on extended outdoor trip that are using the system for their water needs!!…..why bring additional systems as backups??)
Does the design staff of Hydrapak feel this leakage is an issues with 1.) seam welding, 2.) production methods, 3.) individuals using the system and squeezing the water from the bag inappropriately OR a 4.) combination of factors?
Does Hydrapak feel currently the flask production issue with the 0.6L & 1.0L filter bottle is solved, as the filter system has been on the market now for almost a year with many individuals around the world using the BeFree Water Filtration product that your filter bottle is associated with …….some successfully without squeeze flask issues and some not?
Have you felt the need to communicated to KATADYN to place additional WARNINGS in the manual provided with the filter to guide individuals on the does/don’t ways of using the filter bottle in the application of pressure to the the squeeze filter bottle as the SAWYER Company has done?
ANSWER – Katadyn
You are completely right when you reference some initial issues with the first batch of flasks. The initial process was much different than it is today. During our first round of production the flasks were sealed by hand which made for inconsistent heat and timing issues, resulting in the polymers of the flask unable to adhere properly. Hydrapak has since addressed and rectified this resulting in much greater results.
We implemented two key changes to the BeFree™ line to avoid future failures as part of the natural progression of design improvement and new technologies. Katadyn offers a lifetime warranty on the BeFree™—and will replace any bottles at any time that have experienced delamination. We along with Hydrapak also support the 2 year No-leak guarantee which means that we will replace a flask should it separate from the seal.
In our BeFree™ Manual ( PDF that is included with the newly purchased BeFee Filter) we do walk customers through what should be done prior to using the filter, as well as warn users of what not to do in terms of holding, unscrewing, cleaning, etc. Here is the link to the Manual in case you don’t have your copy anymore.
https://www.katadyn.com/downloads/katadyn/manuals/filters/manual_befree_usa_en.pdf



Please let us know if you think any topics should be further discussed or illustrated in future manuals as we want to be as transparent as possible and provide customers with a pleasant experience.
Kind regards,
Leah Jones
Marketing Communications Manager
Katadyn North America
4830 Azelia Ave N #300 | Minneapolis, MN 55429 | USA
Tel 763 746 3517 (direct)
Fax 763 746 3540
leah.j@katadyn.c<u>om</u> | http://www.katadyngroup.com