Then again, I was in Chattanooga recently at Rock Creek outfitters and spent 40 minutes talking to a sales clerk about his extensive mountaineering treks and his great knowledge of gear.
There's a sales clerk at Little River outfitters in Maryville TN named Bert Emmerson who is a triple crowner and knows so much he points out facts in a low voice. He's seen it all before.
REI has expanded so much in the last 10 years that maybe it has lost some of its "qualified" sale clerks.

