In line with the zPacks customer service thread that's active I thought I'd share my experience with ULA this week.
I used a ULA pack on my PCT thru this summer. Somewhere in Washington the right hipbelt zipper failed – that's where I kept my phone which I used for my camera and GPS. I took right at 1000 photos and consulted my GPS hundreds of times over the 4 months I was hiking so I think it's safe to say I wore the zipper out…..
I emailed ULA about purchasing another belt and was told that they'd replace it gratis – it's should be here today.
Thought it was a very nice gesture – I was fully expecting to purchase a new one and don't feel like I'm owed a free replacement for sure.
