My pack suffered a minor injury recently requiring repair and I wanted the job done by the manufacturer. I sent it in accordance with Zpack’s instructions on late Monday afternoon from California via USPS. The Arc Blast returned to Costa Mesa on Friday afternoon all the way from Palm Bay, Florida. It must have been pulled from the box within minutes of delivery, repaired and sent back that same day. Additionally, one of the mesh side-pockets had been chewed up by critters seeking the food wrapper left carelessly and was not part of the repair request but Zpacks replaced it without even mention. All of this without cost to me. Even though this company has been hailed here many times for it’s superb customer service, it would be robbery not to publicize and give credit to Zpacks for receipt of the best a company can do to satisfy and please it’s customers.
