I just want to make sure in these last few posts nobody is frustrated with Jen for her questions. She weighed the quilt and it wasn't what she expected so she posted her question here and asked me for help. Both very reasonable and appropriate things to have done. I looked it up and after a few emails we figured it out, she didn't include the straps in her weight and after i got her both the weight of her product before we shipped it and the weight as listed on my sheets she seems very happy to have any confusion cleared up. I think this is all totally appropriate and the right way to handle a problem, just to make sure these last few posts aren't directed at her (pretty sure they aren't but want it said out loud)
As to Bob's perspective basically were talking about 2 different ways to display product weights. Both have their merits and whichever one you favor is up to you. I'm willing to consider change but i wont guarantee it.
As to his instant claim of dishonesty, I think maybe that was unnecessary and it seems that what is causing frustration. I get that, it was my first thought too, but ultimately it is what it is and i'm willing to look past it to consider his point.
-Tim

