Why is it that when a gadget malfunctions everyone hastens to pile onto the user? Do you suppose it possibly could be the gadget that's at fault? Do you suppose that the user could actually be following the directions to the letter and that perhaps it's the gadget is at fault? Or is that too difficult a concept to grasp?
I was extra careful to use the SteriPen exactly according to directions! I practiced in my kitchen and also took the directions with me and reread them carefully each time I tried to use the gadget. I used the mandatory wide-mouth Nalgene bottle (never mentioned, of course, when people talk about weight savings with this gadget). I was extra careful to keep the UV bulb submerged at all times. The batteries were brand new–the lithium batteries that came with the unit. I did change to the extras I bought which were standard brand (Energizer), to see if it made any difference. The signal I kept getting when the thing aborted mid-cycle was NOT the low battery signal but the specific signal it's supposed to put out when it aborts (the signals are different). I am not so stupid that I cannot follow directions, thank you kindly! Contrary to a lot of gadgets I've encountered, the directions for the Steripen were quite clear and easy to follow. Considering that my son (an electronics engineer) also could not make the thing stop aborting mid-cycle–and he also read the directions carefully–this was definitely not our fault.
Then there was the big problem that out in the field (where the temp was in the 50's instead of the 80's F), I had to get my son to turn the switch off and on at least half the time, and my fingers got really sore from trying to do it myself. The problem was in pushing the switch from off to on and vice versa. My son (a strong and athletic man) stated that the switch was pretty stiff even for him. And, as mentioned earlier, I received half a dozen responses from other women who had the some complaint about the SteriPen switch. So this wasn't just a problem with the unit I bought. My son (an electronics engineer) agreed with my decision to return the gizmo based on the stiff switch alone. We also worked together on the aborted cycle problem.
I was NOT using the Steripen incorrectly and it did NOT work for me. It could be that this specific unit was defective. However, judging from the responses I got when I complained on other forums about the too-stiff switch, that is a widespread fault with this gadget–the makers obviously tested it only on men or on a few women with extra-strong hand muscles.
I suppose I should have bought several units and tried each one, but my retirement budget doesn't run to that sort of expense. My experience is, therefore, limited to one unit. That was more than enough to make me decide that I want nothing more to do with the Steripen. I returned it to REI for a full refund. I figured that REI could take up the problems I reported with the manufacturer.
It seems that the unit (was it also just one?) tested by BPL worked properly. That's fine–nice to know it actually worked for somebody. That doesn't mean that all Steripens are perfect or that anyone finding otherwise is too stupid to follow directions! This is not the first nor the last time that I and others have had experience quite contrary to a BPL review.