Has anyone here tried contacting Ultralight Adventure Equipment lately? I've sent them 2 emails and posted on their facebook page with no response at all. I was looking to get one of my packs repaired.
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Anyone try contacting ULA recently?
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Did you try Chris directly? – chris@ula-equipment.com
Chris usually responds within a few hours. I've bought three packs directly through him and he's always been fantastic.
Perhaps they are attending the summer OR show?
I'll give Chris an email, thanks!
They could be at outdoor retailer but my first email was a month ago.
In case anyone else was trying to get hold of them, I emailed Chris and got a quick response.
I emailed them a month ago (July 11) and got a response the next day or maybe two days later. I'd broken a buckle on my pack and they mailed me a no-charge replacement the same day they responded to my email.
>> I'd broken a buckle on my pack and they mailed me a no-charge replacement the same day they responded to my email.
Their customer service is awesome (and, more importantly, so are their packs).
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