Alert: 11/30/15 4:00 PM Mountain Time: Don’t have access to your old email address? You have a few options – but please keep in mind that we will not sacrifice security or privacy, or do anything that would put anyone’s account at risk of a takeover by another individual. More here.
Alert: 11/26/15 5:40 PM Mountain Time: If you want to access the site and can’t login, be sure to follow the instructions in this Knowledge Base Article.
YOU MAY NOT BE ABLE TO ACCESS YOUR ACCOUNT WITH YOUR OLD PASSWORD: Most user accounts have had their passwords reset. If you received one or more password reset emails today and successfully logged in, then enjoy the site! If you were not successful resetting your password, or received multiple confusing emails, or perhaps have multiple usernames associated with one email address, then please be sure to follow the instructions in this Knowledge Base Article.
SUPPORT REQUEST TURNAROUND TIMES: Because of the timing of the launch – entering the peak of holiday web traffic – we are going to proceed very cautiously to preserve site stability and security. The bulk of our time over the next 72 hours will be spent monitoring everything and responding only to mission-critical issues that compromise site stability and security. We certainly expect that there will be some problems with some user accounts, but we don’t expect to be able to resolve them all before the end of the weekend – thank you for your patience during this time. We really appreciate it.
NOTE: Some user accounts may need to be manually activated. If yours is one of them, please send a note to customer support (the little question mark at the lower right hand side of the screen) – and thank you for your patience as we get to your request! – it may take a few days, especially with the holiday weekend.
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