Topic

XL Patagonia R1 -$42

Viewing 3 posts - 1 through 3 (of 3 total)
JIM PALKERT BPL Member
PostedApr 6, 2016 at 5:44 pm

Sun & Ski – worst service I have ever seen at an outdoor retailer.

Ordered an R1 Patagonia jacket for $47 plus a few other items to get to the $75 free shipping.

Order rec’d – confirmation email sent to me.

3 days later email sent saying a partial order would be sent – no jackets available, eventhough my order had been taken and confirmed.

Waited for customer service 20 minutes, twice before I could request a matching price on the R1 Pullover – told that would be $20 more. Requested to speak to a manager – told none available, but that my e-mail would be responded to the next day – emailed – no response.

Stay away from this retailer – NO INVENTORY CONTROL, & NO CUSTOMER SERVICE!!

Simon Kenton BPL Member
PostedApr 6, 2016 at 6:20 pm

Wow, that’s a bad experience. Sorry Jim. You should also post this at Teton Gravity Research. Those guys do a lot of shopping at Sun and Ski and I’m sure they’d be happy to know.

Viewing 3 posts - 1 through 3 (of 3 total)
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