I am posting this question for my adult son, who these days gets to go backpacking a lot more than I get to. His bag for warm weather is a Thermarest Vesper 32 quilt, I am guessing maybe 3 years old or so.
He says yesterday he took it to the commercial laundromat and washed it, front loader, “Granger down wash with their special balls not tennis balls. Dryer, low/delicate, hours of that.” Then, in his words via text (as in, got a life question? Text mom!), “ugh my vesper 32 (thermarest) has completely clumped inside with some baffles empty. like the down escaped its baffles. it might be toast, i’ll try just tediously pushing it around unless you know any other tricks?”
I guess if some baffle spaces are “empty” then the baffle fabrics must have allowed down to escape to elsewhere in the bag. So, torn or deteriorated. Decades ago I opened a sleeping bag side seam to add down to make it warmer, and sewed it back in, but I have never ever had to go deeper inside to inspect or repair/replace baffle fabric.
And anyway, is this just a wear and tear thing with some UL bags? As in, too-fragile baffle fabric in order to make a bag lighter? Some other kind of damage? The Vesper 32 product description says the baffle walls are some kind of mesh.
He is kind of poor (he is a teacher) so although he does invest in nice gear as much as possible, it is difficult for him to replace.
Anyone see this kind of thing before, or have a good idea what may have happened?

