Trail Designs customer service

[Tom K]

I’m not sure where where to post this, so I’m putting it here.  If there’s a problem, I’ll leave it to the BPL website police to sort it out.

I recently ordered 2 Trail Designs fuel bottle kits.  They sent me only one and, when I brought it to their attention, immediately sent me another two.  I let Rand know the situation and offered to either send the extra bottle back or pay it forward to a fellow backpacker, stating my preference for the latter.  He readily agreed, and the kit will be on its way shortly to a friend who just purchased a Sidewinder Tri Ti setup.  I could not have asked for better or more prompt customer service, so here’s a big thumbs up for the Trail Designs folks from a long time Sidewinder user.

 

[Matthew / BPL]

Yes. They are great. I asked really nicely (like three times so basically I peatered them) and they made me something that’s not on their site.

10/10 would buy from them again.

[Eric Blumensaadt]

Absolutely! TD customer service has always been excellent for me.

I have their ti Sidewinder stove sns the Inferno wood burning insert. Great quality and innovative design.

[Ken Ross]

I wanted a Ti-Tri for a JMT hike back when the titanium model was first introduced by Trail Designs but was scheduled to depart in a few days. Russ manufactured one for me and his dad delivered it in person!

[Franco Darioli]

I had some interaction with the guys at TD years ago , when it was a new business.

Great guys and I am still using the Ti version of the Caldera Cone.

[dirtbag]

Only the BEST.  Really nice people, easy to do business with, He has always responded to my emails amazingly fast and they make fantastic products!!

[Author]

Posts