I wanted to give a positive shoutout to Garmin for the great tech support I got this morning. I was tying to pair my inReach mini to a new iPhone and kept getting stumped. I tried all kinds of searches but couldn’t find anything that worked. Finally I called the 800 number – I rarely do that any more, sometimes because I can find the answer in a Google search, but often because I’ve gotten such long wait times that I just give up. But they answered quickly, the routing was great, and the guy who helped me (Trevor) was awesome. Gave me good clear directions, patient with my slowness, and got the problem fixed pronto. We lost the connection at one point and I thought “oh no” – didn’t want to start over. He called me back in less than a minute and we got it done.
I’m so used to being annoyed with service these days, but was so pleasantly surprised how easy this was to resolve and how helpful Garmin was. Now off to a weekend of minus 29F fun!!
