Just wanted to give a shout out to Helinox warranty department. After reading some Reddit posts saying that Helinox’s warranty department gave people the run-around, I just wanted to share my personal experience. I did a quick overnight a few weeks ago to get my girlfriend acquainted with backpacking (she did great!), while making dinner a strong gust of wind took my chair zero for a ride into some boulders. The back support pole took a hit and was dented and cracked. Poor choice on my part for leaving it unattended and weightless during gusty conditions, lesson learned. Anyway, I reached out to Helinox asking if I could purchase a replacement piece. I told them I’d be more than happy to pay for it, as I knew it wasn’t defective. They simply asked me for a photo of the broken piece, and an address to send the replacement to (free of charge). I put the claim in 5 days ago, and received the package today. Needless to say, I’m very pleased with my chair zero, and even more stoked about their willingness to stand by their product and keep their customers happy!
