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Positive Customer Support Story: Slingfin Crossbow Tent

This topic has 3 replies, 3 voices, and was last updated 2 years, 3 months ago by BlackHatGuy.

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Jan 3, 2022 at 4:57 pm #3736050

Bruce Tolley
BPL Member

@btolley
Locale: San Francisco Bay Area

I had a very good experience with Slingfin customer support.

I bought one of their tents which shipped from Berkeley, CA across the bay to my house.

I set the tent up in my living room and I discovered a minor issue with two of the pole segments. After some quick emails with photos attached, I sent the pole segments back on a Thursday. The following Tuesday two new segments appeared in my mail box. My Slingfin Crossbow is ready to go.

Jan 4, 2022 at 12:13 pm #3736082

Paul S
BPL Member

@pula58

We have a crossbow and like it a lot. Great company! I hope you enjoy the tent!

Jan 6, 2022 at 11:18 am #3736245

Bruce Tolley
BPL Member

@btolley
Locale: San Francisco Bay Area

Thanks Paul.

Its first trip will be out into the California Central Valley delta region for some wildlife photography (and rain).

Jan 7, 2022 at 9:36 am #3736373

BlackHatGuy
Spectator

@sleeping
Locale: The Cascades

Always nice to hear about good customer support incidents. It helps with decisions on what company to go with for any future purchases, so thanks Bruce.
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