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Need help with some glitches


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Home Forums Administration & Support Website & Forum Support Need help with some glitches

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  • #3455655
    Gary Dunckel
    BPL Member

    @zia-grill-guy

    Locale: Boulder

    I have been having some problems with the BPL software for a few months now, and I need some help.

    1. I am not being notified when someone posts in any of my “watched threads’ (now called ‘Favorites’).
    2. I am not notified when someone sends me a PM.
    3. I don’t receive the “MLife” (Unlimited) e-mails.

    Also, I recently was declassified – instead of being an “Unlimited” member (I used to be an MLife guy), I was changed to be a “Spectator.” So that must have meant that I could watch but not play. That was indeed the case, as I could read your posts, but I couldn’t respond to them, nor could I start a new thread.

    I contacted Support about this and two different CS people said they would look into it, and that it should be an easy problem to solve. Well, the changed me back to an Unlimited member, and I could do posts and new threads again. But the 3 issues above weren’t resolved. Ryan even chimed in to suggest some things. He said that no e-mails could be sent to me, since I had apparently reported to AOL that they were spam and they blocked any e-mails from BPL. ( I didn’t report anything like that to AOL).

    Do any of you have a clue as to what I can do, since BPL isn’t too helpful in solving my issues?

    #3455658
    Gary Dunckel
    BPL Member

    @zia-grill-guy

    Locale: Boulder

    …that should have been thechanged me back… (sorry for the typo)

    #3455681
    rubmybelly!
    BPL Member

    @sleeping

    Locale: The Cascades

    You might have tried these already, or checked these (more correct), but FWIW:

    There are two places where you can choose to get email (or not). Under your BPL Dashboard (click your name at the top right to get there), choose “Newsletters” to see if you’re subscribed to any of the BPL newsletters. Under “Forum Profile/Settings” choose the “Email” tab to see if you’ve chosen to get an email when a person sends you a message. Same place but choosing the “Forums” tab, then choosing either “Favorites” or “Subscriptions” (both are present) will show you if the system thinks you’ve subscribed to anything or chosen a favorite. I don’t subscribe to anything so I don’t know what they show if you do.

    #3455698
    Gary Dunckel
    BPL Member

    @zia-grill-guy

    Locale: Boulder

    Thanks, Doug, it was good of you to respond. I’ve tried all of that, it it appears that everything is in order. Except that it isn’t. I’ve contacted both Ryan and Jessica (CS support lady), and I’m not getting effective responses. Maybe I should start a new web site, huh? Want to be my IT guy?

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