With so much lousy customer service out there these days, I wanted to post a happy story…
In June of 2019 I purchased two Kelty Late Start 4 tents on Drop for my two oldest daughters to use car camping. I asked them both to set them up soon after they received them to make sure everything was good. One daughter did (and made a little party of it) and the other did not.
Since we have to write-off 2020, fast forward to June 2021. The daughter that didn’t set her tent up went camping for a weekend and couldn’t put up her tent! She had two faulty poles:
If she had been able to call me (no cells) I would have told her to simply cut the elastic cord to set up the tent, but one of the other couples had brought two tents because they weren’t sure which they wanted to use so it wasn’t the disaster it could have been.
I called Kelty customer service and explained that I bought the tents in 2019 and what the problem was. She didn’t ask for proof of purchase (which I actually had) – she immediately checked their stock of parts and confirmed they had the poles. It was late on Friday, July 2nd when I called, but they shipped them FedEx on the 6th and they arrived here on the 8th.
My daughter now has a usable tent (and has practiced putting it up) and I’m a happy camper!
