inReach mini suddenly croaked
Jul 1, 2021 at 7:51 am #3720720Brad RogersBPL Member
@mocs123Locale: Southeast Tennessee
Sounds like the battery is shot. Not sure how easy it would be to do a replacement but I imagine there is a tutorial video out there somewhere.
I’m sure Garmin can do it too but it will be more money.Jul 1, 2021 at 8:40 am #3720723Cameron MBPL Member
@cameronm-aka-backstrokeLocale: Los Angeles
After the factory reset, do the firmware update. If all that does not change the situation, then something, somehow is likely wrong with the hardware. But going deep on resets, firmware etc is where you start.Jul 1, 2021 at 9:15 am #3720727
The most important thing is-what is Garmin saying to do and have you done it?Jul 1, 2021 at 9:42 am #3720730
Garmin said the same thing y’all have said – full reset, firmware update, etc. Yes have done all that. Yesterday I had it fully charged after all of the above, and turned bluetooth off. This morning it’s fully drained again. I think the battery is definitely shot. Without a whole lot of use! I’ll contact them again later today. At least their support responds quickly.Jul 1, 2021 at 9:44 am #3720731
Hopefully it’s just a bad battery and they can offer some solution. It happens.Jul 2, 2021 at 3:02 pm #3720865
So I did the factory restore, firmware update, sync app, etc. etc. Garmin is great about being available, and the reps seem knowledgeable. They also send chat transcripts to my email which is also really nice. however, the third support contact was the charm, I suppose. They will send me a new device as a courtesy, even though it’s two years since purchase and the warranty is only one. So that’s great. I guess the battery was just toast, despite good care on my part. The company is great but I have to say I’m not impressed that the thing didn’t last very long. I still have an old clock radio from the mid-1970s that works great. “Old woman shakes fist.”
But… they have no stock at the moment and he didn’t think it would get here by the time I leave for my three week hike. So my pack will be a few ounces lighter, and we’ll go the old fashioned way, without any connection to family. In a strange way, it’s a sigh of relief. But I’m glad I’m not soloing this time, just in case anything does go wrong. I have two incredibly reliable fellow hikers – one a scientist who has done loads of stuff in remote places, and the other an officer in the air force, as solid as you can get. I’m the weak link, for sure, but have the most knowledge and research about the area.Jul 2, 2021 at 4:09 pm #3720870
Well kudos to Garmin for stepping up. Things break, things are not made like the use to be. It’s great resolution.Jul 11, 2021 at 4:14 pm #3721674
Update on this story – well Garmin managed to get a replacement to me in 7 days. So my pack weight just got 4 ounces heavier, but it’s nice to have a functioning device. Have tested messages, sending and receiving, recharging with my Anker battery, etc. etc. All is well. I kept thinking it was user error, and it may have been, but I’m not making the same error with the new one so…
I’m not sure I’d buy a new one, because I really hate messing with electronics at all, but at least I can speak well for Garmin’s tech support and service.Jul 11, 2021 at 5:53 pm #3721678
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