GG LT5 & customer service

Send them a close up picture to make your point that there is.

That’s kind of a strange response, when you think about it.  From the position of someone whom deals with questions like this (albeit in a different industry) I want to see what someone is talking about when a potential issue arises.  Pictures often tell more information than the customer’s (usually garbled or misinformed) description.  I’m not sure why they would shut you down apropos of nothing.

The holes appear to be factory made, not diy.

Did you get them used? Seems if you got them new you’d know this, so if they’re used perhaps the holes are DIY after all. I agree with others, send a pic.