Gear Swap access denied

Hi AG. We are actively troubleshooting a similar problem that has popped up in Trip Reports. We hope to have a resolution in place soon.

Were you trying to place inline images in your Gear Swap?

yes, one image via the Choose File / Upload Featured Image button. thanks, -ag

Hey AG. We believe we have this fixed. Can you test it and report back please?

just tried and unfortunately it’s the same error as before. i also tried with no image upload at all, but same error. thanks!

Hmmm. That’s unfortunate. I will let our team know.

Thank you for testing it.

AG, do you have another browser or computer/device you can try making a post from? That might help isolate the issue.

Also please be sure you have any VPN disabled. That could be a potential issue as well. We get a lot of bad traffic from VPNs so our firewall excludes VPN traffic.

here’s what i’ve tried so far:

— Chrome and Opera

— no VPN (default), and VPN via Opera

— at home w/ cable connection; at work via institutional connection

— cellular connection via phone tethering

(because of the above i doubt it’s a connectivity problem on the client side)

it’s possible my BPL account is glitched? maybe you can message me off-forum and assign me a dummy account and i can try testing with that?

I’ll pass all this on and let you know about next steps. Thanks for checking this all out so carefully.

AG, I sent you a PM

Update: Issue resolved!