Garmin's "Change Password" Glitch

Greg, they have SO many glitches in their I.T., it’s almost hard to believe.  I’m *hoping* that they spent all their money making the actual devices work well, and had nothing left over for web development…

It took me over two weeks, and five (5) phone calls to Garmin’s tech support JUST to get my InReach Mini activated.  Some glitch in their computer system prevents some people from registering their devices — and it gives all kinds of different errors each time you try, but you get stuck in a loop.

On my fifth try, I got a guy with an I.T. background, who had seen this problem before, and FINALLY got my InReach set up.

The quality of techs I spoke to varied widely — the woman I spoke to first basically told me to clear my cache, and everything would be ok, and then hung up.  Great. THAT didn’t work.  The second guy said he would escalate to the next level, and that I would hear back in a day or so.  Nope. Never happened.  The third and fourth guys tried various things, and then said they were escalating it — but of course I never heard back, so thankfully, I got the “smart” guy on my fifth try.  Sigh.

Agreed –

Once a device is up and running, it’s good. (Until you have to sync.)

But when you need help it is usually not so good. The wide range of support quality makes the effort frustrating and time consuming.