Garmin issues

Hey Paul,

Do you already have an older Garmin device and accout, or the older Delorme Inreach?

I have an established Inreach account but I also have a regular Garmin account. I find I get “user errors ” when I enter from the wrong home page or splash page (as the web designers call it).

Hi Bruce

Thanks for the suggestion, but nope.  No previous account. From what I’ve learned online, this is an ongoing issue. Seems like they should tell you about it before they sell you the device…

Just call them… I have had good experience calling…

Except that they are not open on the weekends or…

Garmin hardware = good

Garmin software = not so good

Are you starting from here: https://account.inreach.garmin.com/activate/Activation/DeviceValidation

Bruce—LOL.  When I click on that link, I get a server error!

I am starting at the explore.garmin.com.  That’s the webpage they stipulate in the directions to the inreach mini2

Are you starting from here: https://account.inreach.garmin.com/activate/Activation/DeviceValidation

FWIW, that link loads for me.

Thanks. Matthew.  It loads for me now, too.  Must have just been a glitch earlier.  And yes, that’s the same page I have been using.  I’ve been reading on line that this has been a recurring issue for some years now with Garmin.  And the page still tells me there is a problem.  I’ll call them tomorrow…sigh.

I have the older Mini and had the DeLorme before that.  I find the documentation difficult.  Many terms seem to be used without a definition of just what THEY mean by the term.  Example.  “Sync”.  For about a year, I thought when I connected my old device to my computer, logged on and did “Sync”, I was getting fixes and such.  NOPE!  Sync is to sync my contacts and such.  There is another process for getting Garmin updates to the device.  And it’s called, on my PC, “Garmin Express”.  OK………

But the above activation link does work for me and seems to be the correct one I used when I got the Mini.

The status page indicates a couple of problems recently but all green now. https://status.inreach.garmin.com

Good to see that they are tracking issues.

I don’t see membership initiation on the list of issues tracked.

Try this link, guys. It’s on Garmin’s own site:

https://forums.garmin.com/outdoor-recreation/inreach/f/inreach-mini/275358/can-t-activate-in-reach-mini-the-user-object-contains-invalid-values

UPDATE; I spoke to Garmin’s customer service department. Very nice guy, very efficient. And he told me they are aware of this issue, and it is a top priority with them. But he has no timeline for when it will be fixed, and based on their own troubleshooting message boards, it’s been going on for at least three weeks.

He told me there is nothing he can do. He suggested that I try a different email (!) or a different browser. I tried two different emails, and both Chrome and Edge, and none of the combinations work.

What a mess! You’d think that they would tell people about this, rather than just continuing to sell these devices as if there is no problem.