GAIA GPS Support Issues

[Wayne Norman]

Has anyone else had problems with GAIA GPS customer support since they were taken over by Outside Inc.? I had a membership question (my GAIA GPS is bundled with Outside+), and no one has gotten back to me. (My membership was supposed to be updated Three Years when I purchased an Outerverse Passport, but neither GAIA nor Outside will reply to emails or help desk requests.)

[Larry M]

I’ve had excellent support over the past two months.

[PaulW]

I’ve had timely feedback each time I’ve contacted them over the past year. Sadly, they don’t seem to be interested in fixing bugs, but that’s another matter.

[Brad W]

I have not had to contact them but the app itself has steadily gone downhill and become buggy. I think they have all but abandoned fixing known issues.

[Iago Vazquez]

I was having some bugs a year or two ago. I reached out. I seem to remember they told me to uninstall and reinstall the app, despite the fact that both my operating system and the app were both updated. It solved the issues I was having.

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