Was about to pull the trigger on a lot of Arc’Teryx clothing, when after doing some research found that their customer service was decent at best, and spotty to non existent at worst.(I don’t want to debate this, I’ve read enough and personally spoke with enough people to come to this conclusion) With their super high prices, I decided that I’d like to spend my money somewhere else, despite genuinely loving a lot of their great gear, …I’m just not gonna buy a $750USD jacket to have them ask me for $200-300 to repair a zipper or fix a small tear, if they’ll even fix it(I don’t care if this is not your experience with them, I have spoken to enough people where it was) they also have some really shady practices…such a shame too…
I have however learned that Patagonia and the like will replace almost anything, with virtually no, or very few questions asked. I have heard hundreds of stories where 20+year old jackets are repaired for free, or even entirely replaced with the new model due to a failed zipper or other small defect. This is where I will be spending my money. I have heard OR’s (Outdoor Research) warranty is just as great as Patagonia’s, and that L.L. Bean’s is the best, so their gear will be included as well as Darn Tough. As far as I’ve learned these four warranties are clearly the top 4 in the outdoor gear business.
With 4 great brands to choose from I should be able to get all of my layers from any of these 4 companies…So I will be updating this thread with what gear I choose and for what purposes I intend to use it, So that I can get advice from more knowledgeable peeps before I buy anything.
Will update soon, but am posting the OP now so that people can recommend items from said companies.
disclaimer: Before anyone recommends MSR, Mountain Hardwear, REI, The North Face, etc. I am aware that they CLAIM to have warranties on par with the above companies but they are either for a limited amount of time, or are in fact less stellar than they would have you believe. Again I know someone here will have a different experience with one of these companies, however I have spoken to enough people and read enough customer reviews, as well as the actual warranty policies to understand that on a broader scale these companies just don’t have the same coverage as Patagonia, L.L. Bean or Outdoor Research, and Darn Tough.
I’ll go ahead and say that unless I overlooked something somewhere… these are the definitive top 4 highly reliable, with little to no questions asked/no hassle warranties available…so that is where my money will be going.

