Episode 90 | Alpaca Wool Baselayers

[Terran Terran]

Arms of Andes did send me an invoice. It says I owe them $23. This is nonsense. I would not advertise for them. I would not buy from them. There are better products out there from reliable sources.

[Terran Terran]

They raised the price after I bought it. Now they want to charge me the new price. I understand small business and getting overwhelmed. I come to BPL to support small business. Every mistake they make seems to be in their favor.
TOTAL
Subtotal : $135.00 USD
Discount : -$20.25 USD
Subtotal after discount : $114.75 USD
Shipping : $5.95 USD
Total : $120.70 USD
Paid by customer : $97.75 USD
Net Payment : $97.75 USD
Outstanding (Customer owes) : $22.95 USD
Description Qty Unit Price Subtotal Tax Total
Men’s Alpaca Wool Base Layer:

[Ryan Jordan]

Terran, this sounds like an ecommerce software glitch, not an Arms of Andes customer service issue. If they’re using Shopify, this is a known error in the platform when it comes to reconciling price increases after pre-sale or backorders. These email invoices are all automated and triggered by events, like adding inventory to the system. Why don’t you just contact them and find out what’s going on?

[Terran Terran]

She sent an e-mail this morning and did mention the Shopify. Gave me a prompt refund which was cool. Perhaps it is the whole Shopify thing. There’s no notifications. No tracking. I avoided pre ordering and it was treated as a preorder. She’s very nice. I’m used to long wait times. They need to inform you. It seems like nobody is overseeing anything. It’s too much hassle. Too many surprises.

[NoCO-Jim]

Like you Terran Terran, I’m like the up-front notice of the terms of sale….Timmermade’s multi-month  lead time was OK with me on a couple of orders.  EnlightenEquipment’s weeks lead time is fine with my current order.  Surprises in the terms like “pre-orders”, and additional invoices suck.  I’m not looking forward to further surprises with my pending shipment with Arms.

[Terran Terran]

It sounds like they are getting their shipments in. Like Ryan said, it was probably a problem with Shopify that I had. Or is it “Shop”? The tracking app they want you to download. I notice Garage Grown Gear is using the same app. I’ve used it before with other companies and have found it often to be rather worthless. I canceled my order. Got a fast refund. I have a feeling they’ll be shipping out in a few days though. Hopefully. I wish them well.

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