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Episode 90 | Alpaca Wool Baselayers


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Home Forums Campfire Editor’s Roundtable Episode 90 | Alpaca Wool Baselayers

Viewing 6 posts - 26 through 31 (of 31 total)
  • Author
    Posts
  • #3794610
    Terran Terran
    BPL Member

    @terran

    Arms of Andes did send me an invoice. It says I owe them $23. This is nonsense. I would not advertise for them. I would not buy from them. There are better products out there from reliable sources.

    #3794611
    Terran Terran
    BPL Member

    @terran

    They raised the price after I bought it. Now they want to charge me the new price. I understand small business and getting overwhelmed. I come to BPL to support small business. Every mistake they make seems to be in their favor.
    TOTAL
    Subtotal : $135.00 USD
    Discount : -$20.25 USD
    Subtotal after discount : $114.75 USD
    Shipping : $5.95 USD
    Total : $120.70 USD
    Paid by customer : $97.75 USD
    Net Payment : $97.75 USD
    Outstanding (Customer owes) : $22.95 USD
    Description Qty Unit Price Subtotal Tax Total
    Men’s Alpaca Wool Base Layer:

    #3794621
    Ryan Jordan
    Admin

    @ryan

    Locale: Central Rockies

    Terran, this sounds like an ecommerce software glitch, not an Arms of Andes customer service issue. If they’re using Shopify, this is a known error in the platform when it comes to reconciling price increases after pre-sale or backorders. These email invoices are all automated and triggered by events, like adding inventory to the system. Why don’t you just contact them and find out what’s going on?

    #3794623
    Terran Terran
    BPL Member

    @terran

    She sent an e-mail this morning and did mention the Shopify. Gave me a prompt refund which was cool. Perhaps it is the whole Shopify thing. There’s no notifications. No tracking. I avoided pre ordering and it was treated as a preorder. She’s very nice. I’m used to long wait times. They need to inform you. It seems like nobody is overseeing anything. It’s too much hassle. Too many surprises.

    #3794666
    NoCO-Jim
    BPL Member

    @noco-jim

    Locale: NoCO

    Like you Terran Terran, I’m like the up-front notice of the terms of sale….Timmermade’s multi-month  lead time was OK with me on a couple of orders.  EnlightenEquipment’s weeks lead time is fine with my current order.  Surprises in the terms like “pre-orders”, and additional invoices suck.  I’m not looking forward to further surprises with my pending shipment with Arms.

    #3794677
    Terran Terran
    BPL Member

    @terran

    It sounds like they are getting their shipments in. Like Ryan said, it was probably a problem with Shopify that I had. Or is it “Shop”? The tracking app they want you to download. I notice Garage Grown Gear is using the same app. I’ve used it before with other companies and have found it often to be rather worthless. I canceled my order. Got a fast refund. I have a feeling they’ll be shipping out in a few days though. Hopefully. I wish them well.

Viewing 6 posts - 26 through 31 (of 31 total)
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