Poor planning on my part should NOT entitle me to request anything special from a person or business, but it never hurts to ask, right? I have a trip planned this coming weekend and the temperatures are going to be a little lower than I expected so I wanted a new underquilt for my hammock. I hopped on the the EE website and was thrilled to see that they had the UQ I wanted “In Stock and Ready to Ship”:
I bought it on Sunday and then, because I couldn’t find an option for expedited shipping, immediately emailed EE to see if I could pay for 2-day or overnight shipping. I had an email back from them the next day (Monday) explaining that my quilt wasn’t really in stock but was a “Stuff on demand” product. That explained why it shipped in 4-6 days rather than in 1-2. In his email he said he couldn’t make any promises but would keep me posted on the order.
I had another email this morning (Tuesday) telling me that my quilt was done and could have it shipped overnight or, since I had time, with 2-day priority! I told him what I wanted and he sent me another invoice for the expedited shipping and, when I paid it, he confirmed it would go out that way today!
I’m thrilled with the customer service – When I learned that the item was “Ready to Stuff” instead of “Ready to Ship” I really didn’t think I would have it for this weekend because work was required and I didn’t expect my order to jump in front of anyone else’s. Even if EE didn’t have to jump through any hoops on my behalf, I feel like they did.
