Are there any Elemental Horizons Kalais XT backpack users on here?
I recently bought the pack and the sizing seems off. REI measured me at about a 20 inch torso and after exchanging pics with Matthew from Elemental Horizons and emailing back and forth he recommended the large torso frame fitting a 19-21 torso size. He did seem on the fence however between that and the medium.
After adjusting it multiple ways the shoulder straps just did not seem to cradle and sit on my shoulders, as if the pack was too big. Only when we shoved the hip belt way under my lilac crest did the shoulder straps sit right. I like the pack and asked him to exchange it for the medium torso but on paper the medium fits only 17-19?
Anyone else have to size down and did the medium solve the issue?
thanks

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