I’d like to give a shout-out to Cascade designs for their excellent customer service. This is the third time (in 20 years) I’ve had a warranty claim on a piece of their equipment, and they have taken care of me well each time.
This time around it was a Trekker chair kit. On a recent trip one of the upright stays punched through the fabric sheath and buried itself in the dirt. Field repairs (Tenacious Tape) were unsuccessful. The chair is old (I’ve had it at least 5 years, perhaps longer) but it’s a nice luxury item, and I wanted one available for springtime. My wife has a huge backlog of sewing projects, so I figured there was no point appealing to her. I contacted CD, and they gave me a return authorization number and told me to send it in, they would check it out and fix it.
I got it back today. They didn’t fix it. They replaced it with a brand-new one. No charge.
Their stuff isn’t cheap, but they do look after their customers.
Walt
