Calling Steripen Freedom Users

Can you send it back to Steripen? It’s possible your battery is dead/dying and needs to be replaced.

I had an issue with my Freedom where it would not charge. I sent it to Steripen, and they discovered the charger was the issue. They sent me a new one. It works fine now.

Ben must be back from some far away trip

Yes. After two or three years of use, you will find that the rechargeable batteries will go downhill rapidly. The old mUV light also had a rechargeable battery built in. It died about 2 years after I got it. Got so I was carrying around a “D” cell to operate it (I replaced it with the Adventurer when they were first released. One of the reasons I dislike “built in” rechargable batteries.)

They often start at around full capacity, but every use will cut this down a little. I believe most rechargable batteries are rated for around 50 uses at a full voltage. Time also enters into it because the batteries degrade over time. Usually, around 5 years, depending on usage. If the batteries have been wet or frozen (~25F,) this will also degrade them.  I bought 10 extra rechargables for my old Adventurer and never used 4 of them. Two would not hold a significant charge when I put them in service. The other two worked about half as well as “new.”  I switched to regular batteries. Though this was before the Li-ion batteries were out.

SteriPen’s customer service is excellent. They’ll take care of you – just contact them and let them know what’s happening.