Brynje USA Issues – Be careful!!!!!

I received my orders through the mail. USPS.  I know you’re frustration, I’ve bought a lot of eggs through mail order. It can be a mess. I had a shipment of worms they repackaged in plastic wrap. Just imagine…

I just dug my package out of the trash. I believe it’s Mylar. Hard to tear. I have no complaints with them. Pretty fast shipping and good tracking. It’s unbelievable what the post office can do sometimes. Check your local post office. They may have your stuff in unclaimed. Royal bummer.

Thanks for your thoughts!!!  I just went to the post office, and the post office said that the package was shipped as machine readable, and it wasn’t.  Since it was shipped the wrong way, it went through the post office machine and was torn in half.  The post office said as a soft package it should have been shipped with a label indicating it wasn’t a machine readable package.  I’ll have to pass this information on to Brynje and hopefully they will offer to remedy the issue, as the post office said it was the shipper’s responsibility not the post office.

Either way, I am glad your experience has been different!

I was hoping you’d have better luck. I tried to lookup what they considered “machinable”. It says “the length is the longest dimension “. Perhaps the label was put on sideways. Did they explain why it wasn’t machinable? It seems like pretty standard packaging.

Yes, the post office said soft packages are not machine readable because they get stuck in the machines handling the sorting, as my package did.  I don’t understand all the ins and outs of this, but the Post Office said it would have the photos of the actual package going through the system and when it got torn, which is interesting.  But, when I went to the post office, they looked at the label and immediately said it was shipped the wrong way.   I cannot say more than that because I’ve never had this issue before……

If the post office has pictures, Brynje should accept that. I can see them being reluctant, but that should be evidence enough.

I order a shirt and pants and it literally showed up with a slit down the middle covered in packing tape. It sounds like this is probably a systemic problem. I got lucky and received my whole order.

This is the company that made the wrapper that mine came in. Pretty standard. Made for textiles. I’ve only ordered 1 item at a time. Maybe they’re  overstuffed.

https://www.ecoenclose.com/shop/poly-mailers/

Wow, Brynje’s response is totally crazy. As the seller, it’s their responsibility to package and ship their products correctly, and when a shipping issue arises, to deal with the shipper on their end — not push that hassle on the customer. This is just part of doing business. Maybe they shouldn’t be selling their goods online if they don’t know how this works.

It really is crazy and very disappointing!!  I don’t think Brynje packaging is really up to standards as it is noticeable thinner than other outdoor vendors.  Ecoenclose even calls the mailer “thin film” and Brynje is not simply shipping clothing, but the tops and bottoms are in small boxes, which stresses the mailer and can cause tears, as I’ve seen with my package.

However, I think all this discussion regarding packaging is not the real issue.  The concern is Brynje response and refusal to take responsibility for an issue they created.  Brynje selected the packaging and shipping.   The post office said a soft package should not be shipped with a machine readable label, which Brynje used, because it can caught in the post office’s processing machines, which the post office said was the case.  And yet, and even though I told Byrne what the post office said, Brynje still has not accepted any responsibility.   I cannot even imagine other retailers acting this way.  As an example, we ordered a sleeping bag from REI and the delivery service delivered it to the wrong address.  We never received the sleeping bag.  REI immediately send a replacement and dealt with the shipping vendor.  At this point, I have had to go to multiple post offices and waited in seasonal lines to try to retrieve the other half of my order and understand what happened to the package.   I also filed a claim with the Post Office, but my local post office said the post office will not honor the claim, beacaue this was caused by the Brynje choice of the wrong shipping method.  This was all due to the improper shipping method Brynje chose to ship my order…. and Brynje stills says it is my responsibility.   Terrible policy, terrible customer service.

This really is no fair excuse for Brynne’s policies and treatment of this problem.

I honestly think members need to think carefully before supporting a company that has this type of policy.

Robert, your points are well taken, totally agree with you.  My shirt arrived OK, but like you said, I could see where the sharp corners on the enclosed box could compromise the outer eco-pak.  Perhaps Brynje might rethink their position on your issue and change their shipping method.

Luckily mine arrived with no issues.  I do think it’s very shortsighted by Byrnje not to take care.  These sort of issues are simply the cost of doing business.  The $50-$100 it would cost them to make things right is FAR cheaper compared to the cost of the bad publicity etc.

There has to be a middle ground between responsible shipping methods and getting you a product that’s complete and not damaged.

I’ve had trouble with Amazon lately. They mostly eliminated the delivery package containers. I find myself sending more stuff back as damaged. I’ve seen the same with Moosejaw and Backcountry too.

Please bring back cardboard boxes. I’ll recycle them.

“I’ve had trouble with Amazon lately.”

Years ago I bought a Kovea Spider along with some other stuff from Amazon and they promised 2nd day. That was when they began the 2nd day free delivery. They lost it and within two days credited my account. Then a day later it showed. I notified them and they told me to keep it, give it away or throw it away. So I got a free Spider that I’ve used hundreds if not thousands of times. It’s good customer service. Another package was lost and they credited me while I ordered again. Several weeks later it arrived and they said keep it, give it away etc. They are always evolving so we’ll see what shakes out as time progresses. They are trying to reduce packaging but nothing unsatisfactory so far with our orders.

Let us not go down the rathole of praising Amazon…

Back to the OP’s issue. If the Brynje sent the package priority mail it should be insured for $50.  If it was sent priority express, it should be insured for $100.  Brynje perhaps is not responding, but the USPS accepted the package and is not without blame here.

Yes, there are many problems with online ordering, not the least is the use of plastics and the environmental impact of transporting packages to individual homes, which has also hurt local retailers near me.

But for more background, the package was insured for $100, but was sent first class mail using a label printed at Brynje.  The Post Office said the package should have been rejected, but shippers can choose to drop packages off without prior inspection, which contributes to the problem.

However, Brynje did contact me today and refunded the cost of the lost item because the replacement was out of stock, and they would alert me when the item was back in stock.  I really appreciate Brynje’s resolution, although it took a great deal of time to get here.   Nevertheless, it is equally important to let everyone know that I believe Brynje ultimately did the right thing here, which is greatly appreciated.

Thank you everyone for your thoughts and feedback on this issue.

I can see Brynje being reluctant. I get a lot of scammers trying to sell stuff on Facebook. It’s unfortunate. Being a small business, they have to be careful. I’ve gone through that before. It pays to be diligent. Show them that you’re serious. Still you had to go through the hassle and now you’re left out in the cold. Spent hours of your time and nobody wins. It’s fair, but frustrating. I’m glad they refunded you.
I blame the post office. Machines get out of calibration. They must expect a certain amount of damage.

Lots of sellers will attempt to make you, the customer, wait or take responsibility for shipping mishaps. My partner had a shipment of a thousand dollars of jackets simply not arrive, with a neighbor bringing us a misdelivered empty box later — either a UPS sorter stole the contents, or another neighbor did and ditched the box. I have a camera at the front door, the shipment wasn’t signed for, so ultimately it doesn’t matter — it’s the shipper’s responsibility until it’s in my hands or left on my property.

That company re-shipped the jacket that was still in stock and refunded the other. It sounds like Brynje did the same thing here eventually. If they hadn’t, a card chargeback is a very concrete way to give them feedback on their packaging!