Bringing this up from a few months ago with an update that hopefully is helpful for others. Thanks Susan for sharing your experience – but that wasn’t the case here. Hope this is helpful to you and Tom and others.
After speaking with a customer service manager who knew what she was doing, I found out that when I requested to no longer receive the loads of paper catalogs STP would mail out, the rep accidentally put me on a do not contact list. All they had to do was uncheck a box in their CRM software and walla, I was receiving the deal emails and scored a great winter down jacket for the Ms.
I don’t purchase much from them, but when I do come across something, their deal coupons are very handy. I’ve heard they’re not as generous as they used to be after the Marshall’s/TJ Maxx acquisition, but don’t know if that’s true.
Susan I’m sure if you asked they’d add you back to their coupon list – after all they’re trying to make sales.
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