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A shout-out for Zpacks product support
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Home › Forums › Gear Forums › Gear (General) › A shout-out for Zpacks product support
- This topic has 2 replies, 3 voices, and was last updated 5 years, 10 months ago by Mike Anderson.
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May 17, 2018 at 5:42 am #3536154
I recently sent two Arc Blast backpacks into Zpacks for repair. Both are older models and exhibited the oft-commented problems of the suspension rods breaking through the fabric pocket ends, and the back mesh panel losing its ability to keep in tension. They replaced the suspension rods with their new model rods, re-sewed and reinforced the pocket ends, and gave me the new back mesh panel. Furthermore, in the case of the one pack that had seen a lot of use and damage, they sewed several patches in key areas, and also replaced the stuff mesh panel on the back. In short, they way exceeded any reasonable expectation for support and repair, all for free. Impressive!
May 17, 2018 at 6:07 am #3536160I can second similar outstanding customer support on my arcblast and zero repairs.
May 17, 2018 at 1:42 pm #3536194This is interesting,I contacted Zpacks in February in hopes they could modify my Ark zip with they old style stays. Which I’ve had to replace three of them due to braking. I was told by Joe that they would no longer do this modification.I carried a spare stay on my recent PCT section hike.
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