We've had some good discussions about this satellite communicator and its plusses and minuses. One word of warning that I have to add.
Do not expect to get your inquiries to the main office answered.
When I had technical bugs, I sent an inquiry to the Tech Support department. Sometimes they would respond after five or seven days. That is completely unacceptable.
When I have billing problems, I sent an inquiry to the Sales department. So far, I am waiting over one week without any response other than the automated reply that my inquiry had been received.
I sent my last inquiry to the product manager as well, and even he did not reply. So, I think possibly that DeLorme is in trouble or something. Has anybody heard?
We will see. Meanwhile, I need to get the credit card company to reverse the billing charges.
–B.G.–
