Hammock Gear – WORST customer service!

Met Adam at Trail Days yesterday in Damascus along with his team–Jenny and a couple other kind fellows. Of ALL of the people with which we spoke, Adam and the Hammock Gear gang were certainly the kindest, most supportive, friendliest, and all together most professional.
(My guy had placed two orders with them recently, one of which needed to be canceled. He mentioned this to them, and they were all very responsive and helpful.)

Glad to hear they pulled through for you. :) They're certainly great people.

I recommended Hammock Gear to a friend of mine to purchase a n under quilt for a Christmas gift. When the quilt had not arrived on the date needed I called Adam. He apologized and immediately made arrangements to overnight the uq to my friend. He included one of his down pillows for her and one for me. I am a member on hammock forums.net and Adam and Jenny have nothing but the best reputation with the members. Glad that this was resolved satisfactorily.

I had a good experience this past summer when I ordered a 40F barrow quilt from HG.

Peoples experience and opinions are different. However, there are several top notch cottage manufacturers that are often raved about on this forum where when I contacted them it took a few days before they got back to me. Stuff happens at small companies that you don't see in a large corporation so I expect a certain amount of this. And some of them are better then others at dealing with post sale support. I know it can be frustrating after they have your money. But even so, I've never had any issues with them making something right in the end once the issue was brought up to them.

I recently ordered a TQ and UQ HG and was well pleased with every aspect of the deal
Best quality, good service, and Adam did respond promptly to my email.

I purchased a 20 degree incubator in 2011 and was very pleased with the quilt. I was sent an "extra" quilt and contacted them of the mistake, and shipped it back. I'm happy they are expanding and hopefully their response times for customers improves (which I'm sure it will). In the end, Hammock Gear makes a great product!