Patrick – Please give me a call or email at your convenience and we can discuss your pack in detail and some options for your situation.
Hi everyone,
I hope this information will help answer some of your questions…
When I designed the Aquilo and Kalais packs my primary goal was to create the most comfortable and functional pack possible. A key component of pack comfort is the load lifters. In order to achieve optimal function, the load lifters must come off the top of your shoulder at somewhere between a 25 and 45 deg angle, which means that the stay must be a fair bit taller than your torso length. For more reading on this subject, I suggest Will Rietveld's great article on "Lightweight Frameless backpacks" http://www.backpackinglight.com/cgi-bin/backpackinglight/frameless_backpacks_sotm_part1_2011.html#.Uxc9CIWLLmM. I chose the shape of the stay because it was a good "average shape" and worked quite well on most folks. However the beauty of the aluminum stay is, if the stock bend does not work for you, it can be custom bent to perfectly fit your body. This is something I will be happy to do in house, if you come to the shop, or you can do on your own. The stay should never be cut down, as this will prevent the stay from functioning in the pack. If bending the stay does not do the trick, chances are that the pack is not the right size for you.
As far as pack fit and torso size go, you should first measure your torso length and choose the correct size pack based on that measurement. If you find that your torso length falls in between sizes, I have found that for 99.99% of customers it is far better for them to choose the smaller size rather than the larger size. I know and understand how difficult and frustrating it can be to buy a pack sight unseen on the internet. For this reason I am happy to answer any questions anyone may have and will help in any way that I can to ensure your experience with Elemental Horizons gear is as pleasant as possible. I also offer a pretty liberal return policy that applies to both standard option and custom packs. You can read the full return policy on the website here: http://www.elementalhorizons.com/return-policy.aspx.
I hope this information has been helpful. Please feel free to contact me directly through the Elemental Horizons contact us page http://www.elementalhorizons.com/contact-us.aspx if you have other questions.
Cheers!
Matthew