I get that. You need to feel comfortable where you are buying it from. I have bought more than one quilt so I just order what I know I need, I do not need to email or hear from the owner, however the first time I purchased I did have questions and I had a great response, if I had not perhaps I would have looked elsewhere.
In my experience every cottage gear maker I have used has taken care of me and met or exceeded my expectations (with one exception), so I guess I have been lucky. I have waited more than what I thought was reasonable for a Warbonnet hammock…or two…or three, but I love the gear so now I plan ahead.
I personally buy as much from the "small guy" as I can, it has worked out great for me so far, and I have used dozens of folks. I also love golite and buy a lot of outerwear as well as gear, umbrella, poncho tarp, and my wife loves her Jam. I am looking at the adventure 40 short for my kids and getting my daughter (9) the Jam 50 in the small size for some trips this summer. Good Luck