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Antigravity Gear status

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PostedMay 29, 2007 at 12:50 pm

Just a quick note on http://www.antigravitygear.com being down.

Yesterday I emailed Trail Designs, makers of the Caldera Cone, to ask whether they'd sell me a cone directly since the AGG site was down.

Today I received a personal call (to Canada no less) from George Andrews who is the owner of AGG. We talked for about 10 minutes and here's what I found out:

-The AGG server was attacked by a spammer while George was on his once-a-year 5-day hike in New Mexico. (Murphy's law!) The compromised server proceeded to send out millions of spam before filling up its' own hard drive and crashing.

-AGG's brick-and-mortar store is still open, and George is still accepting orders via phone at 910-794-3308 or by email at tinman@antigravitygear.com — only the webstore is down.

-They're taking the opportunity to expedite their site redesign, rather than trying to resurrect the old site from the ashes. To this end, they site and web store will probably be down for another week or so.

-They're amazingly gracious and responsive businesspeople — I was floored that the owner of the business took the time to make a personal call to me (to sell one measly Caldera cone) while he's in the midst of an e-business crisis.

Hope this is useful to anyone who's been waiting or wondering about AGG's status.

Brian

PostedMay 29, 2007 at 8:00 pm

I have a similar AGG story. I ordered a pot cozy (because I am too lazy to make one)… a "custom design". I filled in the form and submitted it. Then I forgot all about the matter. A month or so later I wondered what happened and I emailed a query about my request.

I got a response from George directly ("Tin Man") asking me for my pot dimensions again. He said they had been busy and that he could not find a record of my request. I told him it was no big deal and that when they had the time I would still like to get an estimate for the cozy. Less than a week later I got a package in the mail… the cozy built perfectly to my specifications and a note saying it was free for the inconvenience I experienced (as if I experienced ANY).

Outstanding customer care… top notch.

For the record, the pot cozy was for the FireLite 1100 pot. It fits perfectly, contains the soot, and lets me cook unattended from the fire once my food is hot. It also pads the pot while in the backpack. I am very pleased with it.

David Goodyear BPL Member
PostedMay 29, 2007 at 8:26 pm

I have another great customer service story. I ordered a pot cozy and received the wrong size. I emailed "Tin man" and he told me to keep the wrong one and use it if I could. He then sent me the correct cozy with a free mapdanna. Not only could I adapt the cozy, but I now have the mapdanna for the white mountains that we will be hiking in August. How did he know??

Good luck on your new site AGG.

Dave

PostedMay 30, 2007 at 5:48 am

Another one here:
I got a set, and one of the neoprene covers would NOT unzip… I finally got it open with pliers, ruining the zipper. AGG immediately sent me a new cover with a working zipper, and a prepaid return envelope so they could check out what went wrong with the bad one.

Oh, and I got a free mapdana too

A+ service.

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