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Thermojet customer service sucks

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PostedMar 4, 2007 at 10:40 am

Hello,

Since I purchased a thermojet stove I have been unable to duplicate the performance specs claimed by the makers of Thermojet as posted on their website.
http://www.thermojetstove.com/specifications.htm
They did send me some suggestions which made moderate improvements, but when I still was unable achieve their specs, they ignored my repeated requests to substantiate their claims or to tell me exactly what fuel they used, at what temperature and what elevation. I have followed all their dirctions exactly. And couldn't come close to their claims. I was able to further improve the performance by wrapping the burner in a tin foil liner, but I am still no where near their claim of using half and oz of fuel to boil 16 ozs of water in only 3 minutes 15 seconds.

I have emailed them 3 times and I have not received an answer. I am tired of being ignored and as a last resort, I am attaching my correspondance with Thermojet below. Perhaps Thermojet will respond on this public forum since they will not respond to me personally.

If anyone has any insites into this situation, or would like to comment on the misrepresentation of exagerated claims by manufacturers, I would be interested in hearing them.

My initial email to Thermojet:

Quoting Larry Vito :
>
> > Hi,
> > What type of alcohol did you use when you performed your tests. It takes
5
> > minutes 15 seconds to boil a pint of water indoors at 250 ft above sea
level
> > with water and room temp at 70degrees in a tin foil covered , 5"
aluminum
> > pot. It takes 3/4ths of an oz of denatured alcohol to boil the water.
> >
> > How do I improve this?
> >
> > Thanks – Larry Vito
>
> Larry,
>
> Make sure that all the orifices on the burner are clean and not plugged. A
small
> needle can br used to clean it if this is the case. Any type of lid that
you
> use needs to have a tight fit. Make sure that the primary air inlets are
open
> and not blocked by the sliding air control ring. You didn't say if you
had a
> standard stove or a large? A five inch diameter pot would be the size to
use
> with the standard. Even this is a bit too small – a 5.5 inch diameter pot
would
> certainly be more efficient. Denatured alcohol is the fuel that is most
> recommended. We hope that you enjoy the stove otherwise.
>
>
> Thnk you for your interest in the ThermoJetMicroLite stove.
>
> Synergy EC
Hello,

I have sent you 2 emails in which I asked you how to improve my stoves
performance and in what conditions you tested the stove to achieve such
efficient specs. As a consumer of your product, I feel I am entitled to an
answer. If you do not answer me directly then I will post on BackPacking
Light your lack of answers to my questions.

I look forward to hearing from you promptly.

Sincerely,
Larry Vito

PostedMar 4, 2007 at 3:33 pm

Larry, I too was on the brink of ordering a Thermojet that I learned of on Will Rietveld’s SW Lightweight BP site, but when customer service failed to respond to my questions, I decided to pass. Will’s evangelistic preaching on ULBP brought me to this website and eventually led me to making my own stoves. The main problem I had with Thermojet aside from lack of customer service was the excessive over pricing of what appears to be nothing more than a soda can stove with a nice windscreen.

robert courson BPL Member
PostedMar 4, 2007 at 3:52 pm

Hello there:

I purchased one three years ago? At least two, but I can't be sure. It was before all the hoopla about service. I have no complaints. I use a .9L pot that fits with only a fraction of an inch all the way around. I use 95% ethanol with 5% methanol. I have never seen any other alchohol stove heat water as fast as my stove. I do not have the numbers, but my stove seems to boil water really fast. In my humble opinion the stove is the cat's pajamas.

Ross Bleakney BPL Member
PostedMar 6, 2007 at 7:40 am

I too bought a thermojet and have been quite happy with it. I contacted customer service (since they are a small company it was probably the same person who makes the stove) to determine which size stove to get. They were helpful (suggesting I get the bigger stove form my evernew pot). I use paint thinner type alcohol from the hardware store (the can specifically mentioned that it could be used for stoves). I can give you more details if you want (although there are a lot of threads about types of alcohol). The thermojet depends a lot on the space between the pot and screen. Perhaps you have too little or too much space (although mine works fine even though the space is probably a bit bigger than ideal). It is not only the thermojet people who are so thrilled with their product; the folks on this web site also like it (http://www.backpackinglight.com/cgi-bin/backpackinglight/thermojet_microlite_alcohol_stove_review.html?id=bYmE9Bcy&mv_pc=1041).

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